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DO499BL
EN
PROBLEMS AND SOLUTIONS
Problem Causse Solution
The lights on the
display are o
There is a problem with the
connection
Check if the power cord is
properly connected
There are too many
ingredients in the jug, the lid
is not in place
Remove some of the ingredients.
Ensure the lid is in place
The light of the chosen
setting is on, but the
appliance doesn’t work
You didn’t conrm the
setting with the start button
Press the start button
The appliance stops
working
There is not enough liquid in
the jug
The appliance has a boil dry
protection. The appliance will
shut down when there is not
enough liquid used
You can hear several
beeps and the light of
the chosen program
blinks
There is too much liquid in
the appliance
The appliance has sensor to make
sure it doesn’t overow. Pour
some of the liquid from the jug.
The overll sensor is dirty Clean the sensor with a damp
cloth
The food is burned The jug wasn’t lled
between the min and max
indication lines.
Ensure the base is always covered
with liquid, between the min and
max indication.
FREQUENTLY ASKED QUESTIONS
Can I make cold soups like Gazpacho in my soup maker?
Yes. First cook the soup using the chunky, smooth or juice setting. Then simply let the soup
cool or refrigerate.
The soup maker stops working
The appliance has a safety thermostat. When the appliance is overheated it stops working.
This can happen when you use the soup maker multiple times in a row. If this problem occurs,
remove the food and allow the appliance to cool for half an hour. It should now work correctly.
If the blend function is used continuously for more than 20 sec., the safety will turn o the
appliance. When this happens wait for 10 seconds before reusing the blend function.
What if food burns on the base of the appliance?
Always make sure you add water or broth to the ingredients. When the food is not in direct
contact with the heating on the base it will not burn.
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