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1. Read again this user guide and make sure the problem is not caused by a at battery or
incorrect use.
2. Make sure the batteries are inserted with the correct polarity.
3. If the transmitter does not communicate with the receiver, try to program
communication - see chapter: Programming (pairing) of the transmitter and the
receiver.
4. If it seems, that the dog does not respond to the stimulation impulse:
Check again the battery in the transmitter and in the receiver.
Test the receiver‘s functions with a test discharge lamp (see 5th paragraph of this
chapter).
Check whether you have choosen correct length of the contact points (see chapter:
Choosing the contact points) and ensure contact points are well tightened and in
contact with your dog‘s skin (see chapter: Fitting the collar).
If the dog has dry skin, moisten the skin.
5. Check the correct function of the stimulation impulse.
By using test discharge lamp you can easily check correct function of the stimulation
impulse:
Make sure that the receiver is turned OFF.
Place the test discharge lamp in contact with each of the contact points - loosen the
contact points, insert the lamp‘s outlets under the contact points so they are in the
Troubleshooting
Thicker fur dog – it is necessary to tighten the collar so that the permanent contact
with the dog‘s skin is ensured. If the fur is too thick, it is recommended to cut the hair or
choose a longer type of contact points.
Battery properties change – temperatures below 0 °C slow down chemical reactions
in batteries. To ensure a performance of repetitive stimulation impulses (especially of
higher levels), it is recommended to insert a new battery into the receiver for the winter
time. During the training, observe continuously dog‘s reactions and increase the
stimulation level as needed.
19


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