Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
6.2Accessories and Spare
Parts
6.3Sources
Accessories and spare parts can be reordered. You can get these:
at the dirt devil online shop at www.dirtdevil.de
or from ZPage 62, "International Service"
6.4DisposalDispose of the appliance in compliance with the environmental protection laws of your country. Electrical waste
may not be disposed of together with domestic waste. Use local old-appliance collection points instead. The filters
used are made of environment-friendly materials and can de disposed of with your domestic trash.
6.5Conditions of warrantyWe grant a warranty of 24 months from the date of purchase for the distributed appliance.
Within this period we will either repair or replace the appliance or accessory (damages to accessories do not
automatically cause a replacement of the complete appliance) all defects due to manufacturing or materials at no
cost. Damages due to inappropriate use (operation on wrong voltage or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability. Intrusions by unauthorised parties and the use of spare
parts not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the warranty
and must be paid for!
The warranty is only valid if the date of purchase has been acknowledged by the dealer's stamp and signature on
the warranty card or if a copy of the invoice or sales slip is included with the sent-in appliance. Warranty work does
not extend the warranty period nor does it constitute a claim for a new warranty!
6.6In case of a warranty
claim
Send us the appliance with its dust container empty and a short description of the fault in printed letters. Head your
accompanying letter with the notice "warranty claim". Send it to the following address, including the warranty card
or a copy of the invoice or purchase slip:
ZPage 62, "International Service"
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
ZChapter 5.1, "Switching off and retracting the power cord".
ProblemPossible causeSolution
The appliance will not startPlug is not plugged in or the appliance is not
switched on.
Insert the plug into a mains socket and switch on the appliance ZChapter
4.2, "Vacuum cleaning".
The socket does not carry any current.Test the cylinder vacuum cleaner at another socket which you are sure
carries current.
Power cable is damaged.Have the cord replaced by the Royal Appliance Customer Service,
address ZPage 62, "International Service".
The cleaning result is
unsatisfactory or the
indicator "Empty dust
container" (option) lights up.
Dust container is overfilled.Empty/clean the dust container.
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The nozzle you are using does not suit the
flooring.
Change nozzles ZChapter 3.3, "Using further nozzles (accessories)".
The "carpet/hard floor" switch (Fig. 1/9) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" switch to the correct position for the type of
floor, ZChapter 4.2, "Vacuum cleaning", step 4.
The appliance makes
unusual noises.
Sucked-in objects are obstructing the air stream.Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
NOTE:
If you were unable to solve the problem following this table, contact the Royal customer service (ZPage 62, "International Service").
Item numberDescriptionContents
5020001Dual motor protection filter1 motor protection filter element + filter holder
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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