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5 Troubleshooting
GB
5 Troubleshooting
5.1 Before you send in the appliance
Before sending the appliance to Royal Appliance Customer Services, use the following table to
check whether you can correct the problem yourself.
WARNING:
Danger of injury! Before starting to troubleshoot, switch the appliance off and pull out the mains
plug. Never use a defective appliance.
Problem Possible cause Solution
The vacuum
cleaner stops
suddenly
The overheating protection circuit
has tripped (possibly due to blocked
suction channels, filters, etc.).
Switch the appliance off and pull the plug
out of the socket.
Eliminate the cause of overheating (e. g.
blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appli-
ance has cooled off, you may switch it on
again.
The cleaning
results are
unsatisfactory
The dust container is full. Empty/clean the dust container.
The bypass vent (Fig. 1/3) is open. Close the bypass vent (Fig. 1/3).
The brush/nozzle you have chosen
does not suit the flooring.
Select the right brush/nozzle for the type of
floor you want to clean, Zchapter 2.3, "Us-
ing other nozzles (accessories)".
The position of the "carpet/hard floor"
selector is not suitable for the floor.
Set the "carpet/hard floor" selector to the
correct position for the type of floor,
Zchapter 3.2, "Vacuum cleaning", step4
you want to clean.
The filter is dirty. Clean the respective filter Zchapter 4.4,
"Cleaning the motor protection filter" or
Zchapter 4.5, "Cleaning the hygienic ex-
haust filter".
Nozzle, telescopic tube or suction
hose are blocked.
Remove the obstacle. If necessary, use a
long wooden stick (e. g. a broomstick) to do
this.
The dust con-
tainer will not
snap back in-
to place
The motor protection filter is not fitted
correctly.
Refit the filter cover of the motor protection
filter as shown under Zchapter 4.4, "Clean-
ing the motor protection filter" (Fig. 30) so
that the edges of the filter cover and the fil-
ter bracket are exactly flush. Only press
down the latch of the filter cover after the
preceding step has been executed.
NOTE:
If you were unable to solve the problem with the information in the above table, contact Customer
Service (Zpage 132, "International Service").
02_Infinity V12_gb.book Seite 37 Freitag, 22. Juli 2011 12:10 12
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