Manual Dimplex XLE100 XLE125 (page 32 of 110) (English, Dutch, French)

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What does a Dimplex Warranty cover?

Dimplex products deliver reliable service for normal, household use in domestic

settings. All Dimplex products are individually tested before leaving the factory.

If you are a consumer and you experience a problem with your Dimplex product, which

is found to be defective due to faulty materials or workmanship within the Warranty

Period, this Dimplex Warranty will cover repair or - at the discretion of Dimplex –

replacement with a functionally equivalent Dimplex product.

The Dimplex Warranty Period is two calendar years from the date of purchase of your

Dimplex product, or the date of delivery of the product, if later. The Dimplex Warranty

is conditional upon you providing the original purchase receipt as proof of purchase.

Please therefore retain your receipt as proof of purchase.

If you do experience a problem with your Dimplex product please call the Helpline on

+32 [0]3 202 88 28 or visit https://www.thermocomfort.be/service-formulier. We

will need details of your Dimplex product, its serial number and a description of

the fault which has occurred. You can find the model number and serial number for

your Dimplex product on the heaters side. Once we receive your information and

proof of purchase we will contact you to make the necessary arrangements.

If your Dimplex product is not covered by this Dimplex Warranty there may be a

charge to repair your product. However, we will contact you for agreement to any

charges before any chargeable service is carried out.

What is not covered by a Dimplex Warranty?

The Dimplex Warranty does not cover any of the following:

• Any fault or damage to your Dimplex product due to faulty materials or workmanship

occurring outside the two-year Warranty Period.

• Any fault or damage occurring to any pre-owned Dimplex product or to any other

equipment or property.

• Accidental damage to your Dimplex product or damage to your Dimplex product from

external sources (for example, transit, weather, electrical outages or power surges).

• Fault or damage to your Dimplex product which is:

• Not due to faulty materials or workmanship or which is due to circumstances

outside Dimplex’s control.

• Caused by use of your Dimplex product for anything other than normal

domestic household purposes in the country where it was purchased.

• Caused by any misuse, abuse or negligent use of the Dimplex product, including

but not limited to any failure to use it in accordance with the Operating Instructions

supplied with the product.

Warranty

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Dimplex XLE100 XLE125 Manual

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