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Question/Troubleshooting Guide
This chapter presents some troubleshooting problems you may encounter while using the device. Even if the
following guide fails to solve your problem, please do not disassemble the device, but leave the problems to
professional staff.
1.Question: What kind of photos does this device’s supports?
Answer: The Frame will display digital photos that are stored in the JPEG format which is the standard
format for nearly all digital cameras. Some cameras allow images to be stored as TIFF or RAW files as well
as JPEG. With the frame Only JPEG format is compatible.
2.Question: What should I do if the system does not respond when the power is turned on?
Answer: Please make sure the unit is properly connected to a power source. Then turn it off, reconnect the
power and turn it on again.
3.Question: Why is the memory card not recognized?
Answer: The memory card might be inserted rearwards or is not pushed in far enough. After inserting the
memory card in the right direction. If the card still cannot be read, please turn off the unit and then power it
again.
DIFRNCE cannot be hold responsible for defective products as a result of misuse, improper installation or
other abuse or misuse.
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