Manual Dietz SANGO advanced SEGO junior F (page 43 of 48) (English)

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11.2. Warranty provisions

The manufacturer shall not provide any warranty if:

• the product has been passed on to a dierent owner. The warranty applies

only to the rst owner to whom the manufacturer supplied the product/parts.

The warranty is not transferable and applies only to those models bought from

the manufacturer;

• the product/part is damaged as a result of carelessness, an accident or

improper use;

• the product/part has not been maintained in accordance with the maintenance

instructions stated in the user manual;

• non-original parts have been used;

• the original type plate is no longer attached to the product;

• external/internal changes have been made to the product features. If a dealer

wants to modify a product/part contrary to the instructions given in the user

manual, the dealer must rst consult with the manufacturer;

• force majeure, such as ooding or re, is involved.

If the provisions stated provide no resolution, the manufacturer's decision shall be

nal.

11.3. Warranty procedure

If a defect is identied in a product or part and it needs to be sent to the

manufacturer, the dealer must ll in the returns form in full. The returns form will

be used as the guiding document for the whole warranty procedure.

Procedure for making claims under the warranty:

• If a product/part becomes defective or needs to be repaired or replaced, the

user should contact his/her local dealer. The dealer can then make a claim

under the warranty if required.

• On identifying the defect, the dealer informs the manufacturer immediately,

providing full information relating to the nature of the defect aecting the

product/part supplied by the manufacturer;

• If it is possible for the warranty claim to be dealt with by telephone or e-mail

and the manufacturer deems the warranty claim to be legitimate, the dealer

and the manufacturer consult with each other to determine whether the

manufacturer will send a replacement product or part to the dealer free of

charge. In such cases, the dealer must

• destroy the defective product/part on the instructions of the manufacturer.

• Alternatively, the defective product/part must be returned to the

manufacturer. In the case of a return, the manufacturer shall be responsible

for arranging and paying for transport;

• If it is not possible to deal with a warranty claim by telephone or e-mail, the

dealer and the manufacturer consult with each other to determine:

• whether the dealer should send the defective product/part back to the

manufacturer. The manufacturer then assesses the product/part in

question. If the manufacturer deems the claim to be justied, the product

or part is repaired and/or replaced. The costs for returning the product/part

to the dealer are to be borne by the dealer;

SANGO advanced / slimline / junior - 43

11 Warranty conditions

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Dietz SANGO advanced SEGO junior F Manual

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