Manual Devolo dLAN pro 1200 plus PoE (page 29 of 33) (English)

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28 Appendix

devolo dLAN pro 1200+ PoE

5.3 Warranty conditions

The devolo AG warranty is given to purchasers of devolo products in

addition to the warranty conditions provided by law and in accor-

dance with the following conditions:

1 Warranty coverage

a) The warranty covers the equipment delivered and all its parts.

Parts will, at devolo's sole discretion, be replaced or repaired

free of charge if, despite proven proper handling and

adherence to the operating instructions, these parts became

defective due to fabrication and/or material defects. Alterna-

tively, devolo reserves the right to replace the defective pro-

duct with a comparable product with the same specifications

and features. Operating manuals and possibly supplied soft-

ware are excluded from the warranty.

b) Material and service charges shall be covered by devolo, but

not shipping and handling costs involved in transport from the

buyer to the service station and/or to devolo.

c) Replaced parts become property of devolo.

d) devolo is authorized to carry out technical changes (e.g. firm-

ware updates) beyond repair and replacement of defective

parts in order to bring the equipment up to the current techni-

cal state. This does not result in any additional charge for the

customer. A legal claim to this service does not exist.

2 Warranty period

The warranty period for this devolo product is three years. This

period begins at the day of delivery from the devolo dealer. War-

ranty services carried out by devolo do not result in an extension of

the warranty period nor do they initiate a new warranty period. The

warranty period for installed replacement parts ends with the war-

ranty period of the device as a whole.

3Warranty procedure

a) If defects appear during the warranty period, the warranty

claims must be made immediately, at the latest within a period

of 7 days.

b) In the case of any externally visible damage arising from trans-

port (e.g. damage to the housing), the person carrying out the

transportation and the sender should be informed immedi-

ately. On discovery of damage which is not externally visible,

the transport company and the sender are to be immediately

informed in writing, at the latest within 3 days of delivery.

c) Transport to and from the location where the warranty claim is

accepted and/or the repaired device is exchanged, is at the

purchaser's own risk and cost.

d) Warranty claims are only valid if a copy of the original

purchase receipt is returned with the device. devolo reserves

the right to require the submission of the original purchase

receipt.

4 Suspension of the warranty

All warranty claims will be deemed invalid

a) if the label with the serial number has been removed from the

device,

b) if the device is damaged or destroyed as a result of acts of

nature or by environmental influences (moisture, electric

shock, dust, etc.),

c) if the device was stored or operated under conditions not in

compliance with the technical specifications,

d) if the damage occurred due to incorrect handling, especially to

non-observance of the system description and the operating

instructions,

e) if the device was opened, repaired or modified by persons not

contracted by devolo,

f) if the device shows any kind of mechanical damage, or

g) if the warranty claim has not been reported in accordance with

3a) or 3b).

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Devolo dLAN pro 1200 plus PoE Manual

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