Manual Devolo dLAN TV SAT Multituner (page 46 of 49) (English)

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Appendix 45

devolo dLAN TV SAT Multituner

3Warranty procedure

a) If defects appear during the warranty period, the warranty

claims must be made immediately, at the latest within a period

of 7 days.

b) In the case of any externally visible damage arising from trans-

port (e.g. damage to the housing), the person carrying out the

transportation and the sender should be informed immedi-

ately. On discovery of damage which is not externally visible,

the transport company and the sender are to be immediately

informed in writing, at the latest within 3 days of delivery.

c) Transport to and from the location where the warranty claim is

accepted and/or the repaired device is exchanged, is at the

purchaser's own risk and cost.

d) Warranty claims are only valid if a copy of the original pur-

chase receipt is returned with the device. devolo reserves the

right to require the submission of the original purchase receipt.

4 Suspension of the warranty

All warranty claims will be deemed invalid

a) if the label with the serial number has been removed from the

device,

b) if the device is damaged or destroyed as a result of acts of

nature or by environmental influences (moisture, electric

shock, dust, etc.),

c) if the device was stored or operated under conditions not in

compliance with the technical specifications,

d) if the damage occurred due to incorrect handling, especially to

non-observance of the system description and the operating

instructions,

e) if the device was opened, repaired or modified by persons not

contracted by devolo,

f) if the device shows any kind of mechanical damage, or

g) if the warranty claim has not been reported in accordance with

3a) or 3b).

5Operating mistakes

If it becomes apparent that the reported malfunction of the device

has been caused by unsuitable hardware, software, installation or

operation, devolo reserves the right to charge the purchaser for the

resulting testing costs.

6 Additional regulations

The above conditions define the complete scope of devolo's legal

liability.

a) The warranty gives no entitlement to additional claims, such as

any refund in full or in part. Compensation claims, regardless

of the legal basis, are excluded. This does not apply if e.g.

injury to persons or damage to private property are specifically

covered by the product liability law, or in cases of intentional

act or culpable negligence.

b) Claims for compensation of lost profits, indirect or consequen-

tial detriments, are excluded.

c) devolo is not liable for lost data or retrieval of lost data in

cases of slight and ordinary negligence.

d) In the case that the intentional or culpable negligence of

devolo employees has caused a loss of data, devolo will be lia-

ble for those costs typical to the recovery of data where peri-

odic security data back-ups have been made.

e) The warranty is valid only for the first purchaser and is not

transferable.

f) The court of jurisdiction is located in Aachen, Germany in the

case that the purchaser is a merchant. If the purchaser does

not have a court of jurisdiction in the Federal Republic of Ger-

many or if he moves his domicile out of Germany after conclu-

sion of the contract, devolo's court of jurisdiction applies. This

is also applicable if the purchaser's domicile is not known at

the time of institution of proceedings.

g) The law of the Federal Republic of Germany is applicable. The

UN commercial law does not apply to dealings between devolo

and the purchaser.

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