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Troubleshooting
Reset this device
In the event that the device freezes, you can force the device to shut down by
holding the Power button for 15 seconds.
If the Power button does not reset your device, use the “pinhole reset”button,
located on the back the device.
The touchscreen doesn’t respond
If the touchscreen are dirty or greased up, please clean it with a soft cloth.
This can affect the touch function. Make sure to use a cloth that wont
scratch the touchscreen.
The unit keeps on freezing, or failing in other ways
Iftheunitkeepsonfreezing,orinotherwaysmakingproblems,youcanalways
reset to factory default.
First,connectit toapc,and enableUSBstorage.Then you can take a backup
of yourphotosand music etc. Then gotosettings,andchoosefactorydefault.
It will warn you that everything will be deleted. Say yes, and wait for it to start
upinfirsttimeinstallation.Factorydefaultwillfixalmostallsoftwareorhardware
related problems, so if everything else doesn’t work, please try this.
No internet connection
Please check your wifi connection. Sometimes the connection can be lost. It
can also be a problem from internet provider.
Pleasetryturningwifioffonyourtablet,andturnitbackon.Ifthisdoesn’twork,
then please try to turn on/off your wifi router.
Problem with an app
Please notice, we don’t offer support for apps, various appstores etc. for
problems with apps, pleaselook at the app providers homepage. Same goes
for appstores etc.
No Android market access
Pleasenotice. Dueto licencerules for androidmobile units, this tabletcannot
accessAndroidmarket.SopleaseusetheinternetforfindingAPKfilesinstead
like described here.
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