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FAQ:
A. Password forgotten
1) Reset your camera. While the power is on, you must press the RESET button for 10
seconds. The button you will find at the bottom of the camera. With outdoor cameras
the white reset button is located at the end of the power cord.
2) After the reset is completed, the camera is reset to the factory settings, then the
username and the password is "admin".
B. No video, only a black screen, is displayed in the browser
Note:
If there is still no live video after running OCX ActiveX, please try to enable the
ActiveX options in the IE security settings by performing the following steps:
1. Deactivate the firewall of your computer.
2. Change the ActiveX settings in “IE” browser > “Tool” > “Internet Options” > “Security” >
“Custom Level” > “ActiveX control and Plug-ins”, all ActiveX options should be
configured as “Enable”:
Especially:
Enable: Download unsigned ActiveX controls
17


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