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Getting
Started
Basic
Connections
Advanced
Connections
Basic
Operations
Advanced
Operations
Other
setting
Settings
Other
information
Explanation
terms
Troubleshooting Specifications Index
ENGLISHENGLISH
45
Troubleshooting
GBlu-ray DiscH
Symptom Cause/Solution Page
Picture freezes
momentarily during
playback.
The disc may not play back correctly if it is scratched or dirty.
Either clean the disc or replace it.
There may be a problem with the recorded disc.
Playback does not
start even when 1 is
pressed, or starts but
stops immediately.
Check whether there is condensation on the inside of the unit or
disc. If there is condensation, turn off the power and let the unit
stand for 1 to 2 hours.
The disc may not play back correctly if it is scratched or dirty.
Either clean the disc or replace it.
Check whether the disc has been inserted upside down. Insert
the disc so that the recording surface to be played back faces
downward.
Check whether a disc that cannot be played back on this unit has
been inserted.
2
3
3
14
Subtitles are not
displayed.
Subtitles cannot be displayed for BD-Video or DVD-Video files that
do not contain subtitles.
Check whether the subtitles setting is set to “Off”.
20
37
Wallpaper is not
displayed even after
the disc has been
removed.
An internal error may have occurred in the unit. Set the power to
standby, wait awhile, then turn the power back on.
Button operation
does not work. The
unit fails to operate.
Operations may not be permitted by the disc. Refer to the
instructions of the disc.
The protection circuit is active. In this case, disconnect the power
plug from the electric outlet, wait 5 to 10 seconds and then insert
it back into the outlet.
3
8
The unit fails to read
the disc.
The pickup lens may be dirty. Use a commercially available lens
cleaner to clean the laser pickup. Avoid use of cleaners equipped
with brushes, since they may scratch the lens.
Angle does not
switch.
If a BD-Video or DVD-Video does not record multiple angles, angle
cannot be switched. Also, multiple angles may be recorded for
specific scenes.
19
Playback does not
start when the title is
selected.
Playback may be prohibited by the viewing restriction setting.
Check “Parental” on the OSD menu.
37
The password for
rating level has been
forgotten.
The default setting is “3308”.
GRadioH
Symptom Cause/Solution Page
Reception fails, or
there is a lot of noise
or distortion.
Change the antenna orientation or position.
Separate the AM loop antenna from the unit.
Use an FM outdoor antenna.
Separate the antenna from other connection cables.
10
10
10
10
GUSB memory deviceH
Symptom Cause/Solution Page
When a USB
memory device is
connected, “USB” is
not displayed on the
OSD menu.
The OSD screen is only displayed when a USB memory device
is connected to the USB2 port on the rear panel. Set the input
source to “DISC/USB2”.
The set cannot recognize a USB memory device. Check the
connection.
A USB memory device not conforming to mass storage class is
connected. Connect a USB memory device conforming to mass
storage class.
A USB memory device cannot be connected via a USB hub.
30
25
30
29
Files on a USB
memory device
cannot be played.
Set the USB memory device format to “FAT16” or “FAT32” for
USB1 port and “FAT32” for USB2 port. For details, refer to the
USB memory device’s operating instructions.
If the USB memory device is divided into multiple partitions, only
files stored in the top partition can be played.
The file is recorded in an incompatible format. Please record it in
a compatible format.
This unit cannot play back files covered by copyright protection.
29, 30
29
29, 30
The sound quality is
poor or there is noise
during playback.
The file being played back has a low bit rate.
“Connection Error”
is displayed.
Unable to communicate properly. Turn off the power to this unit,
unplug the USB memory device and then plug it back in.
“Communication
Error” is displayed.
The USB memory device is not responding. Turn off the power to
this unit, unplug the USB memory device and then plug it back in.
“Overcurrent” is
displayed.
The USB memory device is consuming too much power. When
using a USB portable hard disk that can be powered by an AC
adapter, connect its AC adapter.
49


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