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BASIC TROUBLESHOOTING
The HEOS Extend doesn’t connect to my existing wireless network
Move the HEOS device and the HEOS Extend closer to existing wireless access point and try again
My HEOS devices still can’t connect to my network after I successfully added a HEOS Extend
Move the HEOS device closer to the HEOS Extend
Move the HEOS Extend closer to your wireless access point
I can not connect to HEOS Extend when it is confi gured as a Wireless Access Point
Connect to the HEOS Extend from your mobile device using the network name (SSID) and password printed on the label
which is located on the bottom of HEOS Extend.
Once your HEOS Extend has been confi gured in Extender Mode, the network default name is erased. If you decide to
reconfi gure your HEOS Extend in Access Point Mode, the network name will be set to the same name as the network it
was previously set to extend.
Make sure you have an Ethernet cable connected between your HEOS Extend and your network interface
(cable modem, router, switch, etc…)
Make sure your mobile device and/or HEOS device is within range of HEOS Extend
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
Make sure your HEOS devices are within range of your wireless network.
Make sure your HEOS devices are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…)
QSG_HEOS-extend_E3.indd 7 2014/04/18 13:25:52
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Others manual(s) of Denon HEOS EXTEND

Denon HEOS EXTEND User Manual - English - 33 pages

Denon HEOS EXTEND Quick start guide - German - 11 pages

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Denon HEOS EXTEND Quick start guide - Spanish - 11 pages

Denon HEOS EXTEND User Manual - Spanish - 33 pages


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