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Cannot pair a Bluetooth mobile device with the HEOS device
Solution Refer to Page
0
The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing
information and re-pair the HEOS speaker to the mobile device.
20
0
Press and hold the Bluetooth button for 3 seconds and release the button when you see a pattern of two flashes on the status
LED. Make sure your mobile device has Bluetooth turned on and select “HEOS 5“ or "HEOS 7" speaker from the list of
Bluetooth devices.
Cannot hear Bluetooth music
Solution Refer to Page
0
Your Bluetooth mobile device is not paired with HEOS speaker. Re-pair the HEOS speaker to the mobile device.
0
The HEOS speaker is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS speaker.
0
The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOS
speaker.
0
The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on the
HEOS speaker.
Contents Setup Use Troubleshooting Status LED Appendix
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