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Getting Started Connections Setup Playback Remote Control Multi-Zone Information Troubleshooting
Symptom Cause Countermeasure Page
When a USB
memory device is
connected, “USB”
is not displayed on
the GUI menu.
The set cannot recognize a USB
memory device.
A USB memory device not
conforming to mass storage class
or MTP standards is connected.
The set port and the connected
port do not match.
A USB memory device that
the set cannot recognize is
connected.
USB memory device is connected
via USB hub.
Check the connection.
Connect a USB memory device
conforming to mass storage
class or MTP standards.
Connect to the port set at “USB
Select”.
This is not a malfunction. DENON
does not guarantee that all USB
memory devices will operate or
receive power.
Connect the USB memory device
directly to the USB port.
18
40
Files on a USB
memory device
cannot be played.
USB memory device is in format
other than FAT16 or FAT32.
USB memory device is divided
into multiple partitions.
Files are stored in a non-
compatible format.
You are attempting to play a file
that is copyright protected.
Set the format to FAT16 or
FAT32. For details, refer to the
USB memory devices operating
instructions.
When divided into multiple
partitions, only files stored in the
top partition can be played.
Record the files in a compatible
format.
Files that are copyright protected
cannot be played on this set.
52
52
The file names
are not displayed
properly (“..., etc.).
Characters that cannot be
displayed are used.
This is not a malfunction. On
this set, characters that cannot
be displayed are replaced with a
“ . (period)”.
GNET/USBH
Symptom Cause Countermeasure Page
iPod cannot be
played.
The input source assigned to
“iPod dock” is not selected.
Cable is not properly connected.
Control Dock for iPod’s AC
adapter is not connected to
power outlet.
Switch to the input source
assigned at “iPod dock”.
Reconnect.
Plug the Control Dock for iPod’s
AC adapter into a power outlet.
40
13
GiPodH
Symptom Cause Countermeasure Page
Internet radio
cannot be played.
Ethernet cable is not properly
connected or network is
disconnected.
Program is being broadcast in
non-compatible format.
The computers or routers
firewall is activated.
Radio station is not currently
broadcasting.
IP address is wrong.
Check the connection status.
Only Internet radio programs in
MP3 and WMA can be played on
this set.
Check the computer’s or router’s
firewall settings.
Choose a radio station that is
currently broadcasting.
Check the set’s IP address.
20
52
53
32
Files stored on a
computer cannot
be played.
Files are stored in a non-
compatible format.
You are attempting to play a file
that is copyright protected.
Set and computer are connected
by USB cable.
Record in a compatible format.
Files that are copyright protected
cannot be played on this set.
The set’s USB port cannot
be used for connection to a
computer.
52
52
Server is not
found, or it is
not possible to
connect to the
server.
The computers or routers
firewall is activated.
Computers power is not turned
on.
Server is not running.
Set’s IP address is wrong.
Check the computer’s or router’s
firewall settings.
Turn on the power.
Launch the server.
Check the set’s IP address.
32
Cannot connect to
preset or favorite
radio stations.
Radio station is not currently
broadcasting.
Radio station is not currently in
service.
Wait a while before trying again.
It is not possible to connect to
radio stations that are no longer
in service.
For some
radio stations,
“Server Full”
or “Connection
Down” is
displayed and
station cannot be
connected to.
Station is congested or not
currently broadcasting.
Wait a while before trying again.
Sound is broken
during playback.
Network’s signal transfer speed
is slow or communications lines
or radio station is congested.
This is not a malfunction. When
playing broadcast data with a
high bit rate, the sound may
be broken, depending on the
communications conditions.
Sound quality is
poor or played
sound is noisy.
File being played has a low bit
rate.
This is not a malfunction.
Troubleshooting
87


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