Manual DeLonghi ECAM610.55 PrimaDonna Soul (page 28 of 32) (English)

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22. TROUBLESHOOTING U

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact customer services.

PROBLEM POSSIBLE CAUSE REMEDY

The appliance does not come on The power cord connector (C6) is not in-

serted correctly.

Insert the connector as far as it will go in

the socket at the back of the appliance

(g. 1).

It is not plugged into the mains socket. Plug into the mains socket (g. 1).

The main switch (A7) is not turned on. Press the main switch (g. 2).

The coee is not hot. The cups were not preheated. Warm the cups by rinsing them with hot

water (Please note: you can use the hot

water function).

The internal circuits of the appliance have

cooled down because 2-3 minutes have

elapsed since the last coee was made.

Before making the coee, heat the in-

ternal circuits by rinsing using the rinse

function

(see section “6.1 Rinsing”).

A low coee temperature is set.

Set a hotter coee temperature in the set-

tings menu (B6) (see section “6.5 Coee

temperature”).

The machine must be descaled

Proceed as described in section “17. Des-

caling u”. Then check water hardness

(“18.1 Measuring water hardness”) and

make sure the appliance is set to the actual

hardness (“18.2 Setting water hardness”).

The coee is weak or not creamy enough. We suggest you access Bean Adapt Technology in the Coee Link App to adjust this

parameter to an appropriate setting for the coee beans used.

On the other hand, please also check the following:

The coee is ground too coarsely. Enter the settings menu (B6) and adjust

the coee mill. The eect is only visible

after delivering 5 coees (see section “6.4

Adjust mill”).

The coee is unsuitable. Use coee for espresso machines.

The coee is not fresh. The coee pack has been opened for too

long and has lost its taste.

The coee is delivered too slowly or a

drop at a time.

The coee is ground too nely. Enter the settings menu (B6) and adjust

the coee mill. The eect is only visible

after delivering 5 coees (see section “6.4

Adjust mill”).

Coee does not come out of one or both

of the spouts.

The coee spouts(A16) and (A17) are

clogged.

Clean as described in section “16.7 Clean-

ing the coee spouts”.

→

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DeLonghi ECAM610.55 PrimaDonna Soul Manual

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