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21. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM POSSIBLE CAUSE SOLUTION
The appliance does not come on It is not plugged into the mains socket. Plug into the mains socket (g. 1).
The coee is not hot. The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coee was made.
Before making the coee, heat the in-
ternal circuits by rinsing using the rinse
function
(see section “6.1 Rinsing”).
Coee temperature setting too low.
Set a hotter coee temperature in the
settings menu (C3) (see section “6.5 Coee
temperature”).
The cups were not preheated. Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
The machine must be descaled
Proceed as described in section “16. Des-
caling”. Next, check the water hardness
(“17.1 Measuring water hardness”) and
make certain the machine setting match-
es the local water supply hardness (“17.2
Setting water hardness”).
The coee is weak or not creamy enough. The coee is ground too coarsely. Access the settings menu (C3) and follow
the instructions to adjust grinding. The
eect is only visible after delivering 3
coees (see section “6.4 Adjust grinder”).
The coee is unsuitable. Use coee for espresso machines.
Coee not fresh. The coee pack has been opened for too
long and has lost its taste.
The coee is delivered too slowly or a
drop at a time.
The coee is ground too nely. Access the settings menu (C3) and follow
the instructions to adjust grinding. The
eect is only visible after delivering 3
coees (see section “6.4 Adjust grinder”).
Coee does not come out of one or both
spouts.
The coee spouts (A7) are blocked. Clean the coee spouts with a sponge or
toothpick.
The coee delivered is watery. The funnel (A4) is clogged. Clean the funnel with the help of the
brush (D5) as described in section “15.7
Cleaning the pre-ground coee funnel”.
Too little beverage is delivered Insucient water in tank Always ll the tank above Level 1.
The appliance does not make coee. The appliance has detected impurities
in its internal circuits. Just doing a little
cleaning... is displayed.
Wait for the appliance to be ready again
and reselect the required beverage. Con-
tact customer services if the problem
persists.
26


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