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PROBLEM POSSIBLE CAUSE SOLUTION
The brewing unit (A6) cannot be
extracted.
The appliance has not been turned o
correctly
Turn the appliance o by pressing the
button (A9)
(see section “5. Turning the
appliance o”).
At the end of descaling, the appliance
requests a third rinse.
During the two rinse cycles, the water
tank (A22) has not been lled to the MAX
level
Follow the instructions displayed by the ap-
pliance, but rst empty the drip tray
(A15)
to
avoid the water overowing.
Milk does not ow from the milk spout
(E5) or (F5).
The milk carafe lid (E1) or (F1) is dirty Clean the milk carafe lid as described in
section “15.9 Cleaning the milk carafes
(E) and (F)”.
The lid (E1) or (F1) is not assembled
correctly.
Assemble all the components correctly as
described in sections “9.1 Preparing the
milk carafes (E and F)” and “9.4 Adjusting
the amount of froth.
The milk contains large bubbles and
squirts out of the milk spout (E5) or (F5)
there is little froth.
The milk is not cold enough or not suita-
ble for the beverage requested
For best results, make sure to use the
right type of milk to prepare hot or cold
beverages (see section “9.2 Which milk
to use?”). Use beverages at refrigerator
temperature (about 5° C).
The milk carafe lid (E1) or (F1) is dirty Clean the milk carafe as described in sec-
tion “9.6 Cleaning the milk carafe after
use”
There is water in the groove under the
froth adjustment dial (E3) or (F3)
Extract the dial and dry thoroughly.
Plant-based beverages have been used. For best results, use beverages at refriger-
ator temperature (about 5° C). Adjust the
amount of froth as described in section
“9.4 Adjusting the amount of froth”
The cup shelf (A13) is hot. A number of beverages have been pre-
pared in rapid succession
After cleaning, you can’t put the drip tray
back in the machine
The condensate tray(A12) is not in the
correct position
Make sure the condensate tray is inserted
correctly
The machine emits noises or small pus
of steam while not in use
The machine is ready for use, or has re-
cently been turned o, and condensate is
dripping into the hot vaporiser
This is part of normal operation. To limit
the phenomenon, empty the drip tray.
The appliance emits pus of steam from
the drip tray (A15) and/or there is water
on the surface the appliance rests on.
The drip tray grille (A14)has not been put
back after cleaning.
Put the drip tray grille back in the drip
tray.
The To Go beverage is too much or has
spilled out of the travel mug
An unsuitable quantity has been selected Choose a smaller quantity (Medio or
Piccolo )
Adjust the quantity in the mug so that
the next beverage is prepared correctly
27


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