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18
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
GENERAL ALARM The inside of the appliance is very dirty. Clean the inside of the appliance thoroughly,
as described in the section “Cleaning” (page
13). If the message is still displayed after cle-
aning, contact De’Longhi Customer Services.
REPLACE FILTER The water softener lter has been used up. Replace the lter or remove it as described in
the section “Water softener lter” (page 15).
EMPTY CIRCUIT FILL CIRCUIT
alternating
WITH HOT WATER PRESS OK
The water circuit is empty. Press OK to deliver water from the spout until it
ows out normally.
PROBLEM POSSIBLE CAUSE SOLUTION
The coee is not hot. The cups were not preheated. Warm the cups by rinsing them with hot water.
(N.B. you can use the hot water function).
The infuser has cooled down because 2/3 mi-
nutes have elapsed since the last coee was
made.
Before making coee, heat up the infuser by
pressing the button.
A low coee temperature is set. Set a high coee temperature in the menu.
The coee is weak or not
creamy enough.
The coee is ground too coarsely. Turn the grinding dial one click anticlockwise
towards “1” while the coee mill is in operation
(g. 8).
Continue one click at a time until coee delive-
ry is satisfactory.
The eect is only visible after 2 coees have
been made (see the section Adjusting the
grinder” on page 11).
The coee is unsuitable. Use pre-ground coee for espresso machines.
The coee is delivered too
slowly or in drops.
The coee is ground too nely. Turn the grinding dial one click clockwise to “7”
while the coee mill is in operation (g. 10).
Continue one click at a time until coee delive-
ry is satisfactory. The eect is only visible after
2 coees have been made (see the section
Adjusting the grinder” on page 11).
Coee does not come out of
one or both spouts.
The spouts are blocked. Clean the spouts with a toothpick.
The frothed milk has large
bubbles
The milk is not cold enough or is not semi-
skimmed.
You should ideally use skimmed or semi-skim-
med milk at refrigerator temperature (about
5°C). If the result is not as you wished, try
changing brand of milk.
19


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