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Hulp verkrijgen 55
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Ondersteuning
LET OP: Wanneer u de computerkap wilt verwijderen, moet u eerst de kabel van
de computer en modem uit het stopcontact verwijderen.
Als u een probleem met de computer ondervindt, kunt u de volgende stappen
uitvoeren om het probleem te identificeren en op te lossen:
1
Zie “Problemen oplossen” op pagina 27 voor informatie en procedures
met betrekking tot het computerprobleem.
2
Zie “Dell Diagnostics” op pagina 33 voor procedures voor het uitvoeren
van Dell Diagnostics (Dell-diagnostiek).
3
Vul de “Diagnostische checklist” op pagina60 in.
4
Gebruik het uitgebreide scala aan onlinediensten van Dell Support
(
op support.dell.com
) voor hulp tijdens de installatie en bij het oplossen
van problemen. Zie “Online diensten” op pagina 56 voor een uitgebreidere
lijst van de onlinediensten van Dell Support.
5
Zie “Contact opnemen met Dell” op pagina 61 als het probleem niet kan
worden opgelost met behulp van de voorgaande stappen.
OPMERKING: Bel Dell Support vanaf een telefoon in de buurt van de computer
zodat de supportmedewerkers u kunnen assisteren tijdens de benodigde
procedures.
OPMERKING: De code voor express-service is mogelijk niet in alle landen
beschikbaar.
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