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SETUP GUIDE
SETUP GUIDE
Regulatory model: P09E Regulatory type: P09E001
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your
computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.
If you purchased a Dell
n Series computer, any references in this document to the Microsoft
®
Windows
®
operating systems are
not applicable.
__________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, XPS, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel,
Pentium, and Centrino are registered trademarks and
Core
is a trademark of Intel Corporation in the U.S. and other countries;
Microsoft, Windows, and the
Windows
start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries; Blu‑ray Disc is a trademark of the Blu‑ray Disc Association; Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
August 2010 P/N FMDRJ Rev. A00
6
Contents
7
This section provides information about
setting up your Dell
XPS
laptop.
Before Setting Up Your
Computer
When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.
Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave a minimum of 5.1 cm
(2 inches) on the right and left sides. You
should never place your computer in an
enclosed space, such as a cabinet or drawer
while it is powered on.
WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate
the computer performance, or cause
a fire. The computer turns on the fan
when the computer gets hot. Fan
noise is normal and does not indicate a
problem with the fan or the computer.
CAUTION: Placing or stacking heavy
or sharp objects on the computer may
result in permanent damage to the
computer.
Setting Up Your XPS Laptop
8
Setting Up Your XPS Laptop
Connect the AC Adapter
Connect the AC adapter to the computer and then plug it into an electrical outlet or surge
protector.
WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.
9
Setting Up Your XPS Laptop
Connect the Network Cable (Optional)
To use a wired network connection, connect the network cable.
10
Setting Up Your XPS Laptop
Press the Power Button
11
Setting Up Your XPS Laptop
Set Up Microsoft Windows
Your Dell computer is preconfigured with the Microsoft
®
Windows
®
operating system. To set
up Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.
CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.
NOTE: For optimal performance of your computer, it is recommended that you download
and install the latest BIOS and drivers for your computer available at support.dell.com.
NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.
12
Setting Up Your XPS Laptop
Create System Recovery Media (Recommended)
NOTE: It is recommended that you create a system recovery media as soon as you set up
Microsoft Windows.
The system recovery media can be used to restore your computer to the operating state it
was in when you purchased the computer, while preserving data files (without the need of the
Operating System disc). You can use the system recovery media if changes to the hardware,
software, drivers, or other system settings have left the computer in an undesirable operating
state.
You will require the following to create the system recovery media:
Dell DataSafe Local Backup•
USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•
NOTE: Dell DataSafe Local Backup does not support rewritable discs.
13
Setting Up Your XPS Laptop
To create a system recovery media:
Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).
Insert the disc or USB key in the computer.2.
Click 3. Start All Programs Dell DataSafe Local Backup.
Click 4. Create Recovery Media.
Follow the instructions on the screen.5.
NOTE: For information on restoring your operating system using the system recovery
media, see “System Recovery Media” on page 76.
14
Setting Up Your XPS Laptop
Install the SIM Card (Optional)
NOTE: Installing a SIM card is not required if you are using an EVDO card to access the
Internet.
NOTE: Installing a mini B‑CAS card into the SIM card slot is required to set up and view
ISDB‑T digital TV in Japan.
Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to
the Internet. To access the Internet you must be within the network of your cellular service
provider.
To install the SIM card:
Turn off your computer.1.
Remove the battery (see “Removing and Replacing the Battery” on page 2. 48).
In the battery bay, slide the SIM card into the SIM card slot.3.
Replace the battery (see “Removing and Replacing the Battery” on page 4. 48).
Turn on your computer.5.
To remove the SIM card, press and eject the SIM card.
15
Setting Up Your XPS Laptop
1 battery bay
2 SIM card slot
3 SIM card
16
Setting Up Your XPS Laptop
Enable or Disable Wireless (Optional)
17
Setting Up Your XPS Laptop
To enable or disable wireless:
Ensure that your computer is turned on.1.
Press the wireless key 2. on the function key row on the keyboard.
The current status of the wireless radios appears on the screen.
Wireless enabled
Wireless disabled
Press the wireless key 3. again to switch between the wireless enabled or disabled states.
NOTE: The wireless key allows you to quickly turn off wireless radios (Wi‑Fi and
Bluetooth
®
), such as when you are asked to disable all wireless radios on an airplane flight.
18
Setting Up Your XPS Laptop
Set Up Wireless Display
(Optional)
NOTE: Wireless display may not be
supported on all computers.
Wireless display can only be set up on
computers with:
Processor Intel
®
Core
i3‑3xx to i7‑8xx
Video
controller
Integrated: Intel HD Graphics
Discrete: NVIDIA GeForce
GT 435M/445M
WLAN card Intel Centrino
®
1000/6200/
6300 or Intel Centrino
Advanced‑N + WiMAX 6250
Operating
system
Windows 7 Home Premium,
Professional, or Ultimate
Driver If not present, download
and install the latest driver
for “Intel Wireless Display
Connection Manager”
available at support.dell.com.
To set up wireless display on your computer:
Ensure that your computer is turned on.1.
Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 16).
Connect the wireless display adapter to 3.
the TV.
NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.
Turn on the TV and the wireless display 4.
adapter.
Select the appropriate video source 5.
for your TV, such as HDMI1, HDMI2, or
S‑Video.
Double‑click the Intel6.
®
Wireless Display
icon on the desktop.
The Intel
®
Wireless Display window
appears.
19
Setting Up Your XPS Laptop
Select 7. Scan for available displays.
Select your wireless display adapter from 8.
the Detected wireless displays list.
Enter the security code that appears on 9.
your TV.
To enable wireless display:
Double‑click the Intel1.
®
Wireless Display
icon on the desktop.
The Intel Wireless Display window
appears.
Select 2. Connect to Existing Adapter.
NOTE: For more information on wireless
display, see the documentation that
shipped with your wireless display
adapter.
Set Up the TV Tuner
(Optional)
NOTE: Availability of the TV tuner may
vary by region.
To set up the TV tuner:
If not already inserted, turn off the 1.
computer and insert the mini B‑CAS card
into the SIM card slot on your computer
(Japan only).
Connect the TV/digital antenna cable 2.
or the cable adapter to the antenna‑in
connector on your computer.
Turn on your computer.3.
Click 4. Start All ProgramsWindows
Media CenterTasksSettingsTV.
Follow the instructions on the screen.5.
20
Setting Up Your XPS Laptop
Connect to the Internet
(Optional)
To connect to the Internet, you need an
external modem or network connection and
an Internet Service Provider (ISP).
If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from www.dell.com.
Setting Up a Wired Connection
If you are using a dial‑up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.
If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 21.
Setting Up a Wireless Connection
NOTE: To set up your wireless router,
see the documentation that shipped with
your router.
Before you can use your wireless Internet
connection, you need to connect to your
wireless router.
To set up your connection to a wireless
router:
Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 16).
Save and close any open files, and exit any 2.
open programs.
Click 3. Start Control Panel.
In the search box, type 4. network, and
then click Network and Sharing Center
Connect to a network.
Follow the instructions on the screen to 5.
complete the setup.
21
Setting Up Your XPS Laptop
Setting Up Your Internet
Connection
ISPs and ISP offerings vary by country.
Contact your ISP for offerings available in
your country.
If you cannot connect to the Internet but
have successfully connected in the past,
the ISP might have a service outage. Contact
your ISP to check the service status, or try
connecting again later.
Have your ISP information ready. If you do
not have an ISP, the Connect to the Internet
wizard can help you get one.
To set up your Internet connection:
Save and close any open files, and exit any 1.
open programs.
Click 2. Start Control Panel.
In the search box, type 3. network, and
then click Network and Sharing Center
Set up a new connection or network
Connect to the Internet.
The Connect to the Internet window
appears.
NOTE: If you do not know which type
of connection to select, click Help me
choose or contact your ISP.
Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.
22
Using Your XPS Laptop
This section provides information about the features available on your Dell
XPS
laptop.
Right View Features
23
Using Your XPS Laptop
1 Optical drive Plays or records CDs, DVDs, and Blu‑ray Discs (optional). For more
information, see “Using the Optical Drive” on page 42.
2 Optical drive light Blinks when you press the optical drive eject button or when you
insert a disc and it is being read.
3 Optical drive eject button Opens the optical drive tray when pressed.
4 Emergency eject hole — Use to open the optical drive tray if it does not open when you
press the eject button. For more information, see “Using the Emergency Eject Hole” on
page 42.
5
Audio-out/Headphone connector — Connects to a pair of headphones or to a
powered speaker or sound system.
6
Headphone/digital S/PDIF combo connector — Connects to amplifiers, speakers, or
TVs for digital audio output. Can also be used to connect to a pair of headphones.
7
Audio-in/Microphone connector — Connects to a microphone or inputs signal for
use with audio programs.
NOTE: You can set up 5.1 channel speakers by using the three audio connectors
(5, 6, and 7) or by using the S/PDIF connector (6).
24
Using Your XPS Laptop
25
Using Your XPS Laptop
8
eSATA/USB combo connector with USB PowerShare — Connects to eSATA
compatible storage devices (such as external hard drives or optical drives) or USB devices
(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare
feature allows you to charge USB devices when the computer is powered on/off or in
sleep state.
NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.
NOTE: If you turn off your computer while charging a USB device, the device stops
charging. To continue charging, disconnect the USB device and connect it again.
NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total
battery life remains.
26
Using Your XPS Laptop
Left View Features
27
Using Your XPS Laptop
1
USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.
2
9-in-1 Media Card Reader — Provides a fast and convenient way to view
and share digital photos, music, videos, and documents stored on memory cards. For the
supported memory cards, see “Specifications” on page 92.
NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no media
card is installed in the slot; blanks from other computers may not fit your computer.
28
Using Your XPS Laptop
Back View Features
30
Using Your XPS Laptop
Computer Base and Keyboard Features
37
Using Your XPS Laptop
Zoom
Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:
Pinch Allows you to zoom‑in or zoom‑out
by moving two fingers apart or bringing them
closer together on the touch pad.
To zoom in:
Move two fingers apart to
enlarge the view of the active
window.
To zoom out:
Move two fingers close
together to reduce the view
of the active window.
Rotate
Allows you to rotate the active content on the
screen. The rotate feature includes:
Twist Allows you to rotate the active
content using two fingers where one finger is
anchored and the other rotates.
Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.
38
Using Your XPS Laptop
Multimedia Control Keys
The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on
the keyboard using the System Setup (BIOS) utility or Windows Mobility Center.
System Setup
Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.
In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.
Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated multimedia action. For function, press <Fn> + the required function key.
Function Key First — Press any function key to perform the associated function.
For multimedia action, press <Fn> + the required multimedia key.
NOTE: The Multimedia Key First option is active only in the operating system.
Windows Mobility Center
Press the <1. ><X> keys or touch the Windows Mobility Center control on the control
strip to launch Windows Mobility Center.
In the 2. Function Key Row, select Function Key or Multimedia Key.
39
Using Your XPS Laptop
Mute the sound Play the previous track or chapter
Decrease the volume level Play or pause
Increase the volume level Play the next track or chapter
40
Using Your XPS Laptop
Control Strip Features
47
Using Your XPS Laptop
Scroll
Allows you to scroll through content. The
scroll features include:
Pan Allows you to move the focus on the
selected object when the entire object is not
visible.
Move two fingers in the
desired direction to pan
scroll the selected object.
Scroll Vertical Allows you to scroll up or
scroll down on the active window.
Move a finger up or
down to activate vertical
scrolling.
Scroll Horizontal Allows you to scroll right
or left on the active window.
Move a finger to the
right or left to activate
horizontal scrolling.
Rotate
Allows you to rotate the active content on
the screen.
Twist — Allows you to rotate the active
content using two fingers.
Keeping a finger or
thumb in place, move the
other finger in an arced
direction right or left. You
can also rotate the active
content by moving both
the fingers in a circular
motion.
48
Using Your XPS Laptop
Removing and Replacing
the Battery
WARNING: Before you begin any of the
procedures in this section, follow the
safety instructions that shipped with
your computer.
WARNING: Using an incompatible
battery may increase the risk of fire or
explosion. This computer should only
use a battery purchased from Dell. Do
not use batteries from other computers.
WARNING: Before removing the
battery, shut down the computer, and
remove external cables (including the
AC adapter).
To remove the battery:
Turn off the computer and turn it over. 1.
Slide the battery release latch to the 2.
unlock position.
Lift the battery up at an angle and remove 3.
it from the battery bay.
To replace the battery:
Align the tabs on the battery with the slots 1.
on the battery bay.
Press the battery down until the battery 2.
release latch clicks.
49
Using Your XPS Laptop
1 battery release latch
2 battery
3 tabs (3)
50
Using Your XPS Laptop
Software Features
FastAccess Facial Recognition
Your computer may have the FastAccess
facial recognition feature. This feature
helps keep your Dell computer secure by
learning the unique appearance of your
face and uses this to verify your identity
to automatically supply login information
when you would normally enter this
information yourself (such as for logging on
to a Windows account or secure websites).
For more information, click
Start All Programs FastAccess.
Productivity and Communication
You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets. You can also edit
and view digital photographs and images.
Check your purchase order for software
installed on your computer.
After connecting to the Internet, you can
access websites, setup an e‑mail account,
and upload or download files.
51
Using Your XPS Laptop
Entertainment and Multimedia
You can use your computer to watch videos,
play games, create your own CDs/DVDs,
listen to music and Internet radio stations.
You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices,
or played and viewed directly on connected
TVs, projectors, and home theater equipment.
Dell DataSafe Online
Backup
NOTE: Dell DataSafe Online is supported
only on Windows operating systems.
NOTE: A broadband connection is
recommended for fast upload/download
speeds.
Dell DataSafe Online is an automated backup
and recovery service that helps protect
your data and other important files from
catastrophic incidents like theft, fire, or natural
disasters. You can access the service on
your computer using a password‑protected
account.
For more information, go to
DellDataSafe.com.
To schedule backups:
Double‑click the Dell DataSafe Online 1.
icon in the notification area of your
desktop.
Follow the instructions on the screen.2.
62
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.
If a program stops responding
End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Select the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on the CD.
If the computer stops responding or a solid
blue screen appears
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft
®
Windows
®
operating system
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.
63
Solving Problems
To run the Program Compatability Wizard:
Click 1. Start Control Panel
Programs Run programs made for
previous versions of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
If you have other software problems
Back up your files immediately.•
Use a virus‑scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
with the operating system installed on
your computer.
Ensure that your computer meets
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.
Ensure that the program is installed and
configured properly.
Verify that the device drivers do not
conflict with the program.
If necessary, uninstall and then reinstall
the program.
Write down any error message that is
displayed to help in troubleshooting
when contacting Dell.
64
Dell Support Center
The Dell Support Center helps you find
the service, support, and system‑specific
information you need.
To launch the application, click the icon in
the notification area of your desktop.
The Dell Support Center home page displays
your computers model number, service tag,
express service code, and service contact
information.
The home page also provides links to access:
Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)
Alerts (technical support alerts
relevant to your computer)
Assistance from Dell
(Technical Support with
DellConnect
, Customer
Service, Training and Tutorials,
How‑To Help with Solution
Station
, and Online Scan with
PC CheckUp)
About Your System (System
Documentation, Warranty
Information, System
Information, Upgrades &
Accessories)
For more information about Dell Support
Center and available support tools, go to
DellSupportCenter.com.
Using Support Tools
65
Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre‑installed on your
new Dell computer do not include a backup
CD or DVD. This software is available on
the My Dell Downloads website. From this
website you can download available software
for reinstallation or create your own backup
media.
To register and use My Dell Downloads:
Go to 1. DownloadStore.dell.com/media.
Follow the instructions on the screen to 2.
register and download the software.
Reinstall the software or create a backup 3.
media for future use.
System Messages
If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message that appeared is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared or contact
Dell (see “Contacting Dell” on page 87)
for assistance.
66
Using Support Tools
CMOS checksum error — Possible system
board failure or RTC battery low. Replace
the battery (see the Service Manual at
support.dell.com/manuals) or Contact
Dell (see “Contacting Dell” on page 87) for
assistance.
Hard-disk drive failure — Possible hard‑disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 87) for assistance.
Hard-disk drive read failure — Possible
hard‑disk drive failure during HDD boot
test. Contact Dell (see “Contacting Dell” on
page 87) for assistance.
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned
as a boot device.
Enter system setup and ensure that the •
boot sequence information is correct (see
the Service Manual at support.dell.com/
manuals).
CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive
failure. Contact Dell (see “Contacting Dell” on
page 87) for assistance.
77
Restoring Your Operating System
Dell Factory Image
Restore
CAUTION: Using Dell Factory Image
Restore to restore your operating
system permanently deletes all data
on the hard drive and removes any
programs or drivers installed after you
received your computer. If possible,
back up the data before using this
option. Use Dell Factory Image Restore
only if System Restore did not resolve
your operating system problem.
NOTE: Dell Factory Image Restore may
not be available in certain countries or on
certain computers.
NOTE: If Dell Factory Image Restore
is not available on your computer, use
Dell DataSafe Local Backup (see “Dell
DataSafe Local Backup” on page 74) to
restore your operating system.
Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from the
hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.
Starting Dell Factory Image
Restore
Turn on the computer. 1.
When the DELL2.
logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.
78
Restoring Your Operating System
Select 3. Repair Your Computer.
The System Recovery Options window
appears.
Select a keyboard layout and click 4. Next.
To access the recovery options, log on 5.
as a local user. To access the command
prompt, type administrator in the User
name field, then click OK.
Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your
configuration, you may need to select
Dell Factory Tools, then Dell Factory
Image Restore.
Click 7. Next.
The Confirm Data Deletion screen
appears.
NOTE: If you do not want to proceed
with the Factory Image Restore, click
Cancel.
Select the check box to confirm that you 8.
want to continue to reformat the hard
drive and restore the system software to
the factory condition, then click Next.
The restore process begins and may
take five or more minutes to complete.
A message appears when the operating
system and factory‑installed applications
have been restored to factory condition.
Click 9. Finish to restart the computer.
79
If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
See “Solving Problems” on page 1. 57
for information and procedures that
pertain to the problem your computer is
experiencing.
See “Dell Diagnostics” on page 2. 67 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on 3.
page 86.
Use Dell’s extensive suite of online 4.
services available at Dell Support (support.
dell.com) for help with installation and
troubleshooting procedures. See “Online
Services” on page 81 for a more extensive
list of Dell Support online.
If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 85.
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code
system may not be available in all
countries.
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double‑click the Express
Service Code icon, and follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
Getting Help
80
Getting Help
Technical Support and
Customer Service
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer‑based diagnostics
to provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 85 and then see the
contact information for your region or go to
support.dell.com.
DellConnect
DellConnect
is a simple online access
tool that allows a Dell service and support
associate to access your computer through
a broadband connection, diagnose your
problem and repair it all under your
supervision. For more information, go to
www.dell.com/DellConnect.
81
Getting Help
Online Services
You can learn about Dell products and
services on the following websites:
www.dell.com•
www.dell.com/ap• (Asian/Pacific countries
only)
www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and
Caribbean countries)
www.dell.ca• (Canada only)
You can access Dell Support through the
following websites and e‑mail addresses:
Dell Support Websites
support.dell.com•
support.jp.dell.com• (Japan only)
support.euro.dell.com• (Europe only)
supportapj.dell.com• (Asia Pacific only)
Dell Support E-mail Addresses
mobile_support@us.dell.com•
support@us.dell.com•
la-techsupport@dell.com• (Latin America
and Caribbean countries only)
apsupport@dell.com• (Asian/Pacific
countries only)
Dell Marketing and Sales E-mail
Addresses
apmarketing@dell.com• (Asian/Pacific
countries only)
sales_canada@dell.com• (Canada only)
Anonymous File Transfer Protocol
(FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e‑mail address as your password.
83
Getting Help
Returning Items for
Repair Under Warranty or
for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
NOTE: Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.
Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 87.
Include a copy of the invoice and a letter 2.
describing the reason for the return.
Include a copy of the Diagnostics Checklist 3.
(see “Diagnostic Checklist” on page 86),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 67).
Include any accessories that belong with 4.
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.
84
Getting Help
Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.
NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.
NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
85
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated‑support telephone system direct your call more efficiently. You may also be
asked for your Service Tag.
Locating Your Service Tag
The Service Tag for your computer can be found on a label at the bottom of your computer.
1 Service Tag
86
Getting Help
Remember to fill out the following
Diagnostic Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Name:•
Date:•
Address:•
Phone number:•
Service Tag (bar code on the bottom of the •
computer):
Express Service Code:•
Return Material Authorization Number (if •
provided by Dell support technician):
Operating system and version:•
Devices:•
Expansion cards:•
Are you connected to a network? Yes /No•
Network, version, and network adapter:•
Programs and versions:•
87
Getting Help
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and •
troubleshooting procedures you
performed:
Contacting Dell
For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).
NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or
customer service issues:
Go to 1. www.dell.com/ContactDell.
Select your country or region.2.
Select the appropriate service or support 3.
link based on your requirement.
Choose the method of contacting Dell that 4.
is convenient for you.
88
Finding More Information and Resources
If you need to: See:
reinstall your operating system “System Recovery Media” on page 76
run a diagnostic program for your computer “Dell Diagnostics” on page 67
reinstall system software “My Dell Downloads” on page 65
for more information about the Microsoft
®
Windows
®
operating system and features
support.dell.com
upgrade your computer with new or
additional components like a new hard drive
reinstall or replace a worn or defective part
the Service Manual at
support.dell.com/manuals
NOTE: In some countries, opening and
replacing parts of your computer may
void your warranty. Check your warranty
and return policies before working inside
your computer.
88


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