Manual Dell XPS 17 (page 88 of 106) (English)

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SETUP GUIDE

Regulatory model: P09E Regulatory type: P09E001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and

tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or

death.

If you purchased a Dell

™

n Series computer, any references in this document to the Microsoft

Windows

operating systems are

not applicable.

__________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, XPS, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel,

Pentium, and Centrino are registered trademarks and

Core

is a trademark of Intel Corporation in the U.S. and other countries;

Microsoft, Windows, and the

Windows

start button logo are either trademarks or registered trademarks of Microsoft

Corporation in the United States and/or other countries; Blu‑ray Disc is a trademark of the Blu‑ray Disc Association; Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names

or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

August 2010 P/N FMDRJ Rev. A00

Contents

This section provides information about

setting up your Dell

™

XPS

™

laptop.

Before Setting Up Your

Computer

When positioning your computer, ensure that

you allow easy access to a power source,

adequate ventilation, and a level surface to

place your computer.

Restricting airflow around your laptop may

cause it to overheat. To prevent overheating

ensure that you leave a minimum of 5.1 cm

(2 inches) on the right and left sides. You

should never place your computer in an

enclosed space, such as a cabinet or drawer

while it is powered on.

WARNING: Do not block, push objects

into, or allow dust to accumulate in

the air vents. Do not place your Dell

computer in a low-airflow environment,

such as a closed briefcase, or on fabric

surfaces, such as carpets or rugs, while

it is powered on. Restricting the airflow

can damage the computer, deteriorate

the computer performance, or cause

a fire. The computer turns on the fan

when the computer gets hot. Fan

noise is normal and does not indicate a

problem with the fan or the computer.

CAUTION: Placing or stacking heavy

or sharp objects on the computer may

result in permanent damage to the

computer.

Setting Up Your XPS Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge

protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power

connectors and power strips vary among countries. Using an incompatible cable or

improperly connecting the cable to a power strip or electrical outlet may cause fire or

permanent damage to your computer.

Setting Up Your XPS Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your XPS Laptop

Press the Power Button

Setting Up Your XPS Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft

Windows

operating system. To set

up Windows for the first time, follow the instructions on the screen. These steps are mandatory

and may take some time to complete. The Windows setup screens will take you through several

procedures including accepting license agreements, setting preferences, and setting up an

Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render

your computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download

and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, go to

support.dell.com/MyNewDell.

Setting Up Your XPS Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it

was in when you purchased the computer, while preserving data files (without the need of the

Operating System disc). You can use the system recovery media if changes to the hardware,

software, drivers, or other system settings have left the computer in an undesirable operating

state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•

™

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

Setting Up Your XPS Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).

Insert the disc or USB key in the computer.2.

Click 3. Start → All Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on restoring your operating system using the system recovery

media, see “System Recovery Media” on page 76.

Setting Up Your XPS Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM card is not required if you are using an EVDO card to access the

Internet.

NOTE: Installing a mini B‑CAS card into the SIM card slot is required to set up and view

ISDB‑T digital TV in Japan.

Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to

the Internet. To access the Internet you must be within the network of your cellular service

provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 48).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 48).

Turn on your computer.5.

To remove the SIM card, press and eject the SIM card.

Setting Up Your XPS Laptop

1 battery bay

2 SIM card slot

3 SIM card

Setting Up Your XPS Laptop

Enable or Disable Wireless (Optional)

Setting Up Your XPS Laptop

To enable or disable wireless:

Ensure that your computer is turned on.1.

Press the wireless key 2. on the function key row on the keyboard.

The current status of the wireless radios appears on the screen.

Wireless enabled

Wireless disabled

Press the wireless key 3. again to switch between the wireless enabled or disabled states.

NOTE: The wireless key allows you to quickly turn off wireless radios (Wi‑Fi and

Bluetooth

), such as when you are asked to disable all wireless radios on an airplane flight.

Setting Up Your XPS Laptop

Set Up Wireless Display

(Optional)

NOTE: Wireless display may not be

supported on all computers.

Wireless display can only be set up on

computers with:

Processor Intel

Core

™

i3‑3xx to i7‑8xx

Video

controller

Integrated: Intel HD Graphics

Discrete: NVIDIA GeForce

GT 435M/445M

WLAN card Intel Centrino

1000/6200/

6300 or Intel Centrino

Advanced‑N + WiMAX 6250

Operating

system

Windows 7 Home Premium,

Professional, or Ultimate

Driver If not present, download

and install the latest driver

for “Intel Wireless Display

Connection Manager”

available at support.dell.com.

To set up wireless display on your computer:

Ensure that your computer is turned on.1.

Ensure that wireless is enabled (see “Enable 2.

or Disable Wireless” on page 16).

Connect the wireless display adapter to 3.

the TV.

NOTE: The wireless display adapter does

not ship with your computer and must be

purchased separately.

Turn on the TV and the wireless display 4.

adapter.

Select the appropriate video source 5.

for your TV, such as HDMI1, HDMI2, or

S‑Video.

Double‑click the Intel6.

Wireless Display

icon on the desktop.

The Intel

Wireless Display window

appears.

Setting Up Your XPS Laptop

Select 7. Scan for available displays.

Select your wireless display adapter from 8.

the Detected wireless displays list.

Enter the security code that appears on 9.

your TV.

To enable wireless display:

Double‑click the Intel1.

Wireless Display

icon on the desktop.

The Intel Wireless Display window

appears.

Select 2. Connect to Existing Adapter.

NOTE: For more information on wireless

display, see the documentation that

shipped with your wireless display

adapter.

Set Up the TV Tuner

(Optional)

NOTE: Availability of the TV tuner may

vary by region.

To set up the TV tuner:

If not already inserted, turn off the 1.

computer and insert the mini B‑CAS card

into the SIM card slot on your computer

(Japan only).

Connect the TV/digital antenna cable 2.

or the cable adapter to the antenna‑in

connector on your computer.

Turn on your computer.3.

Click 4. Start → All Programs→ Windows

Media Center→ Tasks→ Settings→ TV.

Follow the instructions on the screen.5.

Setting Up Your XPS Laptop

Connect to the Internet

(Optional)

To connect to the Internet, you need an

external modem or network connection and

an Internet Service Provider (ISP).

If an external USB modem or WLAN adapter

is not a part of your original order, you can

purchase one from www.dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, •

connect the telephone line to the optional

external USB modem and to the telephone

wall connector before you set up your

Internet connection.

If you are using a DSL or cable/satellite •

modem connection, contact your ISP

or cellular telephone service for setup

instructions.

To complete setting up your wired Internet

connection, follow the instructions in “Setting

Up Your Internet Connection” on page 21.

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with

your router.

Before you can use your wireless Internet

connection, you need to connect to your

wireless router.

To set up your connection to a wireless

router:

Ensure that wireless is enabled on your 1.

computer (see “Enable or Disable Wireless”

on page 16).

Save and close any open files, and exit any 2.

open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and

then click Network and Sharing Center→

Connect to a network.

Follow the instructions on the screen to 5.

complete the setup.

Setting Up Your XPS Laptop

Setting Up Your Internet

Connection

ISPs and ISP offerings vary by country.

Contact your ISP for offerings available in

your country.

If you cannot connect to the Internet but

have successfully connected in the past,

the ISP might have a service outage. Contact

your ISP to check the service status, or try

connecting again later.

Have your ISP information ready. If you do

not have an ISP, the Connect to the Internet

wizard can help you get one.

To set up your Internet connection:

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and

then click Network and Sharing Center→

Set up a new connection or network→

Connect to the Internet.

The Connect to the Internet window

appears.

NOTE: If you do not know which type

of connection to select, click Help me

choose or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

Using Your XPS Laptop

This section provides information about the features available on your Dell

™

XPS

™

laptop.

Right View Features

1 2 5 6 73 4

Using Your XPS Laptop

1 Optical drive — Plays or records CDs, DVDs, and Blu‑ray Discs (optional). For more

information, see “Using the Optical Drive” on page 42.

2 Optical drive light — Blinks when you press the optical drive eject button or when you

insert a disc and it is being read.

3 Optical drive eject button — Opens the optical drive tray when pressed.

4 Emergency eject hole — Use to open the optical drive tray if it does not open when you

press the eject button. For more information, see “Using the Emergency Eject Hole” on

page 42.

Audio-out/Headphone connector — Connects to a pair of headphones or to a

powered speaker or sound system.

Headphone/digital S/PDIF combo connector — Connects to amplifiers, speakers, or

TVs for digital audio output. Can also be used to connect to a pair of headphones.

Audio-in/Microphone connector — Connects to a microphone or inputs signal for

use with audio programs.

NOTE: You can set up 5.1 channel speakers by using the three audio connectors

(5, 6, and 7) or by using the S/PDIF connector (6).

Using Your XPS Laptop

eSATA/USB combo connector with USB PowerShare — Connects to eSATA

compatible storage devices (such as external hard drives or optical drives) or USB devices

(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare

feature allows you to charge USB devices when the computer is powered on/off or in

sleep state.

NOTE: Certain USB devices may not charge when the computer is powered off or in sleep

state. In such cases, turn on the computer to charge the device.

NOTE: If you turn off your computer while charging a USB device, the device stops

charging. To continue charging, disconnect the USB device and connect it again.

NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total

battery life remains.

Using Your XPS Laptop

Left View Features

1 2

Using Your XPS Laptop

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

9-in-1 Media Card Reader — Provides a fast and convenient way to view

and share digital photos, music, videos, and documents stored on memory cards. For the

supported memory cards, see “Specifications” on page 92.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks

protect unused slots from dust and other particles. Save the blank for use when no media

card is installed in the slot; blanks from other computers may not fit your computer.

Using Your XPS Laptop

Back View Features

1 2 3 5 764

Using Your XPS Laptop

Computer Base and Keyboard Features

Using Your XPS Laptop

Zoom

Allows you to increase or decrease the

magnification of the screen content. The

zoom feature includes:

Pinch — Allows you to zoom‑in or zoom‑out

by moving two fingers apart or bringing them

closer together on the touch pad.

To zoom in:

Move two fingers apart to

enlarge the view of the active

window.

To zoom out:

Move two fingers close

together to reduce the view

of the active window.

Rotate

Allows you to rotate the active content on the

screen. The rotate feature includes:

Twist — Allows you to rotate the active

content using two fingers where one finger is

anchored and the other rotates.

Keeping the thumb in

place, move the index

finger in an arced direction

right or left to rotate the

selected item clockwise or

counterclockwise.

Using Your XPS Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the

multimedia controls, press the required key. You can configure the multimedia control keys on

the keyboard using the System Setup (BIOS) utility or Windows Mobility Center.

System Setup

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Multimedia Key First — This is the default option. Press any multimedia key to perform the

associated multimedia action. For function, press <Fn> + the required function key.

Function Key First — Press any function key to perform the associated function.

For multimedia action, press <Fn> + the required multimedia key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the <1. ><X> keys or touch the Windows Mobility Center control on the control

strip to launch Windows Mobility Center.

In the 2. Function Key Row, select Function Key or Multimedia Key.

Using Your XPS Laptop

Mute the sound Play the previous track or chapter

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

Using Your XPS Laptop

Control Strip Features

1 2 3 4 5 6 7

Using Your XPS Laptop

Scroll

Allows you to scroll through content. The

scroll features include:

Pan — Allows you to move the focus on the

selected object when the entire object is not

visible.

Move two fingers in the

desired direction to pan

scroll the selected object.

Scroll Vertical — Allows you to scroll up or

scroll down on the active window.

Move a finger up or

down to activate vertical

scrolling.

Scroll Horizontal — Allows you to scroll right

or left on the active window.

Move a finger to the

right or left to activate

horizontal scrolling.

Rotate

Allows you to rotate the active content on

the screen.

Twist — Allows you to rotate the active

content using two fingers.

Keeping a finger or

thumb in place, move the

other finger in an arced

direction right or left. You

can also rotate the active

content by moving both

the fingers in a circular

motion.

Using Your XPS Laptop

Removing and Replacing

the Battery

WARNING: Before you begin any of the

procedures in this section, follow the

safety instructions that shipped with

your computer.

WARNING: Using an incompatible

battery may increase the risk of fire or

explosion. This computer should only

use a battery purchased from Dell. Do

not use batteries from other computers.

WARNING: Before removing the

battery, shut down the computer, and

remove external cables (including the

AC adapter).

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery release latch to the 2.

unlock position.

Lift the battery up at an angle and remove 3.

it from the battery bay.

To replace the battery:

Align the tabs on the battery with the slots 1.

on the battery bay.

Press the battery down until the battery 2.

release latch clicks.

Using Your XPS Laptop

1 battery release latch

2 battery

3 tabs (3)

Using Your XPS Laptop

Software Features

FastAccess Facial Recognition

Your computer may have the FastAccess

facial recognition feature. This feature

helps keep your Dell computer secure by

learning the unique appearance of your

face and uses this to verify your identity

to automatically supply login information

when you would normally enter this

information yourself (such as for logging on

to a Windows account or secure websites).

For more information, click

Start → All Programs → FastAccess.

Productivity and Communication

You can use your computer to create

presentations, brochures, greeting cards,

fliers, and spreadsheets. You can also edit

and view digital photographs and images.

Check your purchase order for software

installed on your computer.

After connecting to the Internet, you can

access websites, setup an e‑mail account,

and upload or download files.

Using Your XPS Laptop

Entertainment and Multimedia

You can use your computer to watch videos,

play games, create your own CDs/DVDs,

listen to music and Internet radio stations.

You can download or copy pictures and video

files from portable devices, such as digital

cameras and cell phones. Optional software

applications enable you to organize and create

music and video files that can be recorded to

disc, saved on portable products such as MP3

players and handheld entertainment devices,

or played and viewed directly on connected

TVs, projectors, and home theater equipment.

Dell DataSafe Online

Backup

NOTE: Dell DataSafe Online is supported

only on Windows operating systems.

NOTE: A broadband connection is

recommended for fast upload/download

speeds.

Dell DataSafe Online is an automated backup

and recovery service that helps protect

your data and other important files from

catastrophic incidents like theft, fire, or natural

disasters. You can access the service on

your computer using a password‑protected

account.

For more information, go to

DellDataSafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.

icon in the notification area of your

desktop.

Follow the instructions on the screen.2.

Solving Problems

Lockups and Software

Problems

If the computer does not start up — Ensure

that the AC adapter cable is firmly connected

to the computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.

responding

Click 4. End Task.

If a program crashes repeatedly — Check

the software documentation. If necessary,

uninstall and then reinstall the program.

NOTE: Software usually includes

installation instructions in its

documentation or on the CD.

If the computer stops responding or a solid

blue screen appears —

CAUTION: You might lose data if you are

unable to perform an operating system

shutdown.

If you are unable to get a response by

pressing a key on your keyboard, or by

moving your mouse, press the power button

for at least 8 to 10 seconds until the computer

turns off and then restart your computer.

If a program is designed for an earlier

Microsoft

Windows

operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment

similar to an earlier version of Microsoft

Windows operating system.

Solving Problems

To run the Program Compatability Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for

previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •

hard drive or CDs.

Save and close any open files or programs •

and shut down your computer through the

Start menu.

Check the software documentation or •

contact the software manufacturer for

troubleshooting information:

Ensure that the program is compatible –

with the operating system installed on

your computer.

Ensure that your computer meets –

the minimum hardware requirements

needed to run the software. See

the software documentation for

information.

Ensure that the program is installed and –

configured properly.

Verify that the device drivers do not –

conflict with the program.

If necessary, uninstall and then reinstall –

the program.

Write down any error message that is –

displayed to help in troubleshooting

when contacting Dell.

Dell Support Center

The Dell Support Center helps you find

the service, support, and system‑specific

information you need.

To launch the application, click the icon in

the notification area of your desktop.

The Dell Support Center home page displays

your computer’s model number, service tag,

express service code, and service contact

information.

The home page also provides links to access:

Self Help (Troubleshooting,

Security, System Performance,

Network/Internet, Backup/

Recovery, and Windows

operating system)

Alerts (technical support alerts

relevant to your computer)

Assistance from Dell

(Technical Support with

DellConnect

™

, Customer

Service, Training and Tutorials,

How‑To Help with Solution

Station

™

, and Online Scan with

PC CheckUp)

About Your System (System

Documentation, Warranty

Information, System

Information, Upgrades &

Accessories)

For more information about Dell Support

Center and available support tools, go to

DellSupportCenter.com.

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your

new Dell computer do not include a backup

CD or DVD. This software is available on

the My Dell Downloads website. From this

website you can download available software

for reinstallation or create your own backup

media.

To register and use My Dell Downloads:

Go to 1. DownloadStore.dell.com/media.

Follow the instructions on the screen to 2.

Reinstall the software or create a backup 3.

media for future use.

System Messages

If your computer has an issue or error, it may

display a system message that will help you

identify the cause and action needed to resolve

the issue.

NOTE: If the message that appeared is not

listed in the following examples, see the

documentation for either the operating

system or the program that was running

when the message appeared or contact

Dell (see “Contacting Dell” on page 87)

for assistance.

Using Support Tools

CMOS checksum error — Possible system

board failure or RTC battery low. Replace

the battery (see the Service Manual at

support.dell.com/manuals) or Contact

Dell (see “Contacting Dell” on page 87) for

assistance.

Hard-disk drive failure — Possible hard‑disk

drive failure during POST. Contact Dell (see

“Contacting Dell” on page 87) for assistance.

Hard-disk drive read failure — Possible

hard‑disk drive failure during HDD boot

test. Contact Dell (see “Contacting Dell” on

page 87) for assistance.

No boot device available — No bootable

partition on hard drive, the hard drive cable is

loose, or no bootable device exists.

If the hard drive is your boot device, ensure •

that the cables are connected and that the

drive is installed properly and partitioned

as a boot device.

Enter system setup and ensure that the •

boot sequence information is correct (see

the Service Manual at support.dell.com/

manuals).

CAUTION - Hard Drive SELF MONITORING

SYSTEM has reported that a parameter has

exceeded its normal operating range. Dell

recommends that you back up your data

regularly. A parameter out of range may

or may not indicate a potential hard drive

problem — S.M.A.R.T error, possible hard drive

failure. Contact Dell (see “Contacting Dell” on

page 87) for assistance.

Restoring Your Operating System

Dell Factory Image

Restore

CAUTION: Using Dell Factory Image

Restore to restore your operating

system permanently deletes all data

on the hard drive and removes any

programs or drivers installed after you

received your computer. If possible,

back up the data before using this

option. Use Dell Factory Image Restore

only if System Restore did not resolve

your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on

certain computers.

NOTE: If Dell Factory Image Restore

is not available on your computer, use

Dell DataSafe Local Backup (see “Dell

DataSafe Local Backup” on page 74) to

restore your operating system.

Use Dell Factory Image Restore only as the

last method to restore your operating system.

This option restores your hard drive to the

operating state it was in when you purchased

the computer. Any programs or files added

since you received your computer—including

data files—are permanently deleted from the

hard drive. Data files include documents,

spreadsheets, e‑mail messages, digital photos,

music files, and so on. If possible, back up all

data before using Dell Factory Image Restore.

Starting Dell Factory Image

Restore

Turn on the computer. 1.

When the DELL2.

™

logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue

to wait until you see the Microsoft

Windows desktop; then, shut down your

computer and try again.

Restoring Your Operating System

Select 3. Repair Your Computer.

The System Recovery Options window

appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on 5.

as a local user. To access the command

prompt, type administrator in the User

name field, then click OK.

Click 6. Dell Factory Image Restore.

The Dell Factory Image Restore welcome

screen appears.

NOTE: Depending upon your

configuration, you may need to select

Dell Factory Tools, then Dell Factory

Image Restore.

Click 7. Next.

The Confirm Data Deletion screen

appears.

NOTE: If you do not want to proceed

with the Factory Image Restore, click

Cancel.

Select the check box to confirm that you 8.

want to continue to reformat the hard

drive and restore the system software to

the factory condition, then click Next.

The restore process begins and may

take five or more minutes to complete.

A message appears when the operating

system and factory‑installed applications

have been restored to factory condition.

Click 9. Finish to restart the computer.

If you experience a problem with your

computer, you can complete the following

steps to diagnose and troubleshoot the

problem:

See “Solving Problems” on page 1. 57

for information and procedures that

pertain to the problem your computer is

experiencing.

See “Dell Diagnostics” on page 2. 67 for

procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.

page 86.

Use Dell’s extensive suite of online 4.

services available at Dell Support (support.

dell.com) for help with installation and

troubleshooting procedures. See “Online

Services” on page 81 for a more extensive

list of Dell Support online.

If the preceding steps have not resolved the 5.

problem, see “Before You Call” on page 85.

NOTE: Call Dell Support from a

telephone near or at the computer so

that the support staff can assist you with

any necessary procedures.

NOTE: Dell’s Express Service Code

system may not be available in all

countries.

When prompted by Dell’s automated

telephone system, enter your Express

Service Code to route the call directly to

the proper support personnel. If you do not

have an Express Service Code, open the Dell

Accessories folder, double‑click the Express

Service Code icon, and follow the directions.

NOTE: Some of the services are not

always available in all locations outside

the continental U.S. Call your local

Dell representative for information on

availability.

Getting Help

Technical Support and

Customer Service

Dell’s support service is available to answer

your questions about Dell hardware. Our

support staff use computer‑based diagnostics

to provide fast, accurate answers.

To contact Dell’s support service, see “Before

You Call” on page 85 and then see the

contact information for your region or go to

support.dell.com.

DellConnect

™

is a simple online access

tool that allows a Dell service and support

associate to access your computer through

a broadband connection, diagnose your

problem and repair it all under your

supervision. For more information, go to

www.dell.com/DellConnect.

Getting Help

Online Services

You can learn about Dell products and

services on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the

following websites and e‑mail addresses:

Dell Support Websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

Dell Support E-mail Addresses

mobile_support@us.dell.com•

support@us.dell.com•

la-techsupport@dell.com• (Latin America

and Caribbean countries only)

apsupport@dell.com• (Asian/Pacific

countries only)

Dell Marketing and Sales E-mail

Addresses

apmarketing@dell.com• (Asian/Pacific

countries only)

sales_canada@dell.com• (Canada only)

Anonymous File Transfer Protocol

(FTP)

ftp.dell.com•

e‑mail address as your password.

Getting Help

Returning Items for

Repair Under Warranty or

for Credit

Prepare all items being returned, whether for

repair or credit, as follows:

NOTE: Before you return the product to

Dell, ensure that you back up any data

on the hard drive(s) and on any other

storage device in the product. Remove

any and all confidential, proprietary

and personal information, as well as

removable media, such as CDs and media

cards. Dell is not responsible for any of

your confidential, proprietary or personal

information; lost or corrupted data; or

damaged or lost removable media that

may be included with your return.

Call Dell to obtain a Return Material 1.

Authorization Number, and write it clearly

and prominently on the outside of the box.

For the telephone number to call for your

region, see “Contacting Dell” on page 87.

Include a copy of the invoice and a letter 2.

describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.

(see “Diagnostic Checklist” on page 86),

indicating the tests that you have run and any

error messages reported by Dell Diagnostics

(see “Dell Diagnostics” on page 67).

Include any accessories that belong with 4.

the item(s) being returned (AC adapter

cable, software, guides, and so on) if the

return is for credit.

Getting Help

Pack the equipment to be returned in the 5.

original (or equivalent) packing materials.

NOTE: You are responsible for paying

shipping expenses. You are also

responsible for insuring any product

returned, and you assume the risk of

loss during shipment to Dell. Collect

On Delivery (C.O.D.) packages are not

accepted.

NOTE: Returns that are missing any of the

preceding requirements will be refused at

Dell’s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated‑support telephone system direct your call more efficiently. You may also be

asked for your Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1 Service Tag

Getting Help

Remember to fill out the following

Diagnostic Checklist. If possible, turn on your

computer before you call Dell for assistance

and call from a telephone at or near the

computer. You may be asked to type some

commands at the keyboard, relay detailed

information during operations, or try other

troubleshooting steps possible only at the

computer itself. Ensure that the computer

documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the bottom of the •

computer):

Express Service Code:•

Return Material Authorization Number (if •

provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation

to determine the contents of the computer’s

start‑up files. If the computer is connected to

a printer, print each file. Otherwise, record the

contents of each file before calling Dell.

Error message, beep code, or diagnostic •

code:

Description of problem and •

troubleshooting procedures you

performed:

Contacting Dell

For customers in the United States, call

800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active

Internet connection, you can find contact

information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑

based support and service options. Availability

varies by country and product, and some

services may not be available in your area.

To contact Dell for sales, technical support, or

customer service issues:

Go to 1. www.dell.com/ContactDell.

Select your country or region.2.

Select the appropriate service or support 3.

link based on your requirement.

Choose the method of contacting Dell that 4.

is convenient for you.

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 76

run a diagnostic program for your computer “Dell Diagnostics” on page 67

reinstall system software “My Dell Downloads” on page 65

for more information about the Microsoft

Windows

operating system and features

support.dell.com

upgrade your computer with new or

additional components like a new hard drive

reinstall or replace a worn or defective part

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may

void your warranty. Check your warranty

and return policies before working inside

your computer.

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Others manual(s) of Dell XPS 17

Dell XPS 17 User Manual - English - 128 pages

Dell XPS 17 Installation Guide - German - 114 pages

Dell XPS 17 User Manual - German - 67 pages

Dell XPS 17 Installation Guide - Dutch - 106 pages

Dell XPS 17 User Manual - Dutch - 67 pages

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Dell XPS 17 Manual

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