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36 Troubleshooting
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged.
1 Charge the tablet for
at least 4 hours.
2 Press and hold the
Power and
Sleep/Wake button for
4 seconds.
Tablet does not turn off Press and hold the Power
and Sleep/Wake button
for 11 seconds to perform
a hard shut down.
Tablet locks up Press and hold the Power
and Sleep/Wake button
for 11 seconds to perform
a hard shut down.
Tablet is not responding or
behaving unexpectedly
1 Reboot the tablet. See
Turning Off Your
Tablet and Turning
On Your Tablet.
2 Refresh the tablet. See
Reset your tablet.
3 Contact Dell’s support
service. Go to
support.dell.com
or
dell.com/ContactDell.
Software or feature is not
working as expected
Restart your tablet.
Software updates may
have been downloaded
in the background.
Swipe from the right
edge of the display to
access Charms and
touch Settings
Power Restart to
restart the tablet.
36


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