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Wie Sie Hilfe bekommen
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Vor Ihrem Anruf
ANMERKUNG: Halten Sie bei einem Anruf
den Express-Servicecode bereit. Mit diesem
Code werden Sie durch das automatische
Support-Telefonsystem schneller verbunden.
Möglicherweise werden Sie auch nach Ihrer
Service-Tag-Nummer gefragt, die sich an der
Rückseite oder Unterseite Ihres Computers
befindet.
Vergessen Sie nicht, vor dem Anruf bei Dell die
Diagnose-Checkliste auszufüllen (siehe „Diagnose-
Checkliste“ auf Seite 77). Wenn möglich, sollten Sie
Ihren Computer einschalten, bevor Sie den Support
von Dell anrufen, und ein Telefon in der Nähe des
Computers verwenden. Während des Anrufs sollten
Sie in der Lage sein, einige Befehle einzugeben,
detaillierte Informationen während des Betriebs
zu nennen oder andere Fehlerbehebungsverfahren
auszuprobieren, die nur am Computer durchgeführt
werden können. Die Computerdokumentation sollte
immer griffbereit sein.
VORSICHT: Lesen Sie die Sicherheits-
hinweise in der mit Ihrem Computer
gelieferten Dokumentation, bevor Sie mit
der Arbeit an Komponenten im Inneren
des Computers beginnen.
book.book Page 76 Monday, September 22, 2008 8:55 AM
76


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