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Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds slowly or
improperly
Protective cover prevents the
tablet from recognizing your
inputs.
Shutdown and restart your
tablet.
Gently wipe the display with a
clean dry cloth.
Remove any protective covers
from the touchscreen.
If the operating system is re-
installed, make sure all the
drivers are installed.
Network problem
Problems Possible causes Possible solutions
No wireless connection
1. Check if the wireless radio is
on. See Wi-Fi setting .
2. Try to get closer to the
wireless access point.
3. Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
No mobile broadband
connection
The mobile broadband has
been capped.
No signal from the service
provider.
1. Check if the mobile
broadband is turned on. See
Turning On/Off mobile
broadband
2. Move your tablet to a
different location for better
signal reception.
Contact your service provider to
change your broadband plan.
39
39


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