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Troubleshooting 47
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD Program compatibility is a
mode in Windows that lets you run programs written for earlier versions of
Windows. For more information, sea
rch for the keyword
program compatibility
wizard
in Windows Help and Support.
A solid blue screen appears
TURN THE COMPUTER OFF If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Memory Problems
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
See the software documentation for minimum memory requirements.
If necessary, install additional memory.
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
Run the Dell Diagnostics
(see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics
" on page 35
)
.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
Ensure that you are following the memory installation guidelines.
Run the Dell Diagnostics
(see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics
" on page 35
)
.
47


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