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42 | Troubleshooting
Horizontal/
Vertical Lines
Screen has one
or more lines
Reset the monitor to factory settings.
Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
Reset the monitor to factory settings.
Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
Reset the monitor to factory settings.
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color Picture missing
color
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not
good
Change the settings of the Preset Modes in the Color menu
OSD depending on the application.
Adjust R/G/B value under Custom Color in Color menu
OSD.
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management Modes
).
Alternatively, use a dynamically changing screensaver.
42


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