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54 Hulp verkrijgen
Voordat u belt
N.B.: Zorg ervoor dat u uw code voor express-service bij de hand hebt wanneer
u telefonisch contact met Dell opneemt. Met behulp van deze code kan het
geautomatiseerde telefoonsysteem van Dell Support uw gesprek op efficiëntere
wijze naar de juiste persoon doorschakelen. Mogelijk wordt er ook naar het
serviceplaatje gevraagd. Dit plaatje bevindt zich aan de onderzijde van de
computer.
Vergeet niet de diagnostische checklist in te vullen (zie “Diagnostische
checklist” op pagina 55). Zet indien mogelijk uw pc aan voordat u contact
met Dell opneemt voor assistentie en bel vanaf een plek in de buurt van de
computer. Mogelijk wordt u gevraagd om enkele opdrachten in te voeren
via het toetsenbord, informatie op te geven tijdens het uitvoeren van
procedures of andere stappen op het gebied van probleemoplossing uit te
voeren die alleen mogelijk zijn vanaf de pc in kwestie. Zorg ervoor dat u de
documentatie van de computer bij de hand hebt.
LET OP: Volg de veiligheidsinstructies die met de computer zijn meegeleverd
voordat u aan de onderdelen in de computer gaat werken.
54


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