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Quick Reference Guide 7
Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, and frequently
asked questions
Community — Online discussion with other Dell
customers
Upgrades — Upgrade information for components,
such as memory, the hard drive, and the operating
system
Customer Care — Contact information, service call
and order status, warranty, and repair information
Service and support — Service call status and support
history, service contract, online discussions with
technical support
Reference — Computer documentation, details on
my computer configuration, product specifications,
and white papers
Downloads — Certified drivers, patches, and software
updates
Notebook System Software (NSS) — If you reinstall
the operating system for your computer, you should
also reinstall the NSS utility. NSS provides critical
updates for your operating system and support for
Dell™ 3.5-inch USB floppy drives, Intel
®
processors,
optical drives, and USB devices. NSS is necessary for
correct operation of your Dell computer. The software
automatically detects your computer and operating
system and installs the updates appropriate for your
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the
appropriate support site.
To download Notebook System Software:
1
Go to
support.dell.com
, select your region or business
segment, and enter your Service Tag.
2
Select
Drivers & Downloads
and click
Go
.
3
Click your operating system and search for the keyword
Notebook System Software
.
NOTE: The support.dell.com user interface may vary
depending on your selections.
Software upgrades and troubleshooting hints —
Frequently asked questions, hot topics, and general
health of your computing environment
Dell Support Utility
The Dell Support Utility is an automated upgrade and
notification system installed on your computer. This
support provides real-time health scans of your computing
environment, software updates, and relevant self-support
information. Access the Dell Support Utility from the
icon in the taskbar. For more information, see "Dell Support
Utility" in your
User’s Guide
.
How to use Windows XP
How to work with programs and files
How to personalize my desktop
Windows Help and Support Center
1
Click
Start
or
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find It Here
7


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