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46 Solución de problemas
Problemas con la impresora
PRECAUCIÓN: antes de iniciar cualquiera de los procedimientos descritos en esta sección,
siga las instrucciones de seguridad incluidas en la Guía de información del producto.
NOTA: si necesita asistencia técnica para la impresora, póngase en contacto con el fabricante.
CONSULTE LA DOCUMENTACIÓN DE LA IMPRESORA. Consulte la documentación de la impresora
para obtener información sobre configuración y solución de problemas.
COMPRUEBE QUE LA IMPRESORA ESTÁ ENCENDIDA.
COMPRUEBE LAS CONEXIONES DE LOS CABLES DE LA IMPRESORA.
Consulte la documentación de la impresora para obtener información sobre las conexiones de los cables.
Asegúrese de que los cables de la impresora están debidamente conectados a la impresora y al ordenador
(consulte “Configuración de la impresora” en la página 17).
PRUEBE LA TOMA ELÉCTRICA. Asegúrese de que la toma eléctrica funciona; para ello, enchufe otro
aparato, por ejemplo, una lámpara.
COMPRUEBE QUE WINDOWS RECONOCE LA IMPRESORA.
1
Haga clic en el botón
Inicio
, seleccione
Panel de control
y haga clic en
Impresoras y otro hardware
.
2
Haga clic en
Ver impresoras o impresoras de fax instaladas
.
Si la impresora aparece en la lista, haga clic con el botón derecho del ratón en el icono de la impresora.
3
Haga clic en
Propiedades
y, a continuación, en la ficha
Puertos
. Para utilizar una impresora USB,
asegúrese de que el valor de la opción
Imprimir en los siguientes puertos
es
USB
.
VUELVA A INSTALAR EL CONTROLADOR DE LA IMPRESORA. Consulte la documentación
de la impresora para obtener instrucciones.
46


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