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MPF Misfeed Jam
Action Yes No
1 Ensure that the MPF is properly inserted. The task is complete. Proceed to the action
Does this solve your problem?
corresponding to the
type of the print media
being used:
•Thick - 2a
Thin - 2b
•Coated - 2c
•Envelope - 2d
If using paper other
than the above, go to
action 2e.
2a Use thick paper that is 216 g/m
2
or less. The task is complete. Go to action 3a.
Does this solve your problem?
2b Use thin paper that is 60 g/m
2
or more. The task is complete. Go to action 3a.
Does this solve your problem?
2c Load coated paper one sheet at a time. The task is complete. Go to action 3b.
Does this solve your problem?
2d Ensure that the envelope is properly loaded in the MPF as instructed in The task is complete. Go to action 3c.
"Loading an Envelope in the MPF."
Does this solve your problem?
2e Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media. The task is complete. Go to action 3b.
Does this solve your problem?
3b Wipe the retard roller in the MPF with a cloth moistened with water. The task is complete. Go to action 4b.
Does this solve your problem?
3c If the envelope is deformed, correct it or use another envelope. The task is complete. Go to action 3a.
Does this solve your problem?
3d Turn over the print media. The task is complete. Go to action 4a.
Does this solve your problem?
4a Use print media that is not damp. The task is complete. Go to action 3a.
Does this solve your problem?
4b Replace the drum cartridges. The task is complete. Contact Dell.
Does this solve your problem?
Regi Jam (Exit Sensor On JAM)
Action Yes No
1 Ensure that the drum cartridges are installed correctly. The task is complete. Go to action 2.
Does this solve your problem?
2 Replace the drum cartridges. See "
Replacing the Drum Cartridges
." The task is complete. Go to action 3.
Does this solve your problem?
Troubleshooting Guide 549
551


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