Manual Datalogic Touch TD1100 (page 23 of 28) (English)

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Regulatory Information

Quick Reference Guide 17

duration published by Datalogic for the product at the time of purchase (Warranty period).

Datalogic warrants repaired hardware devices against defects in workmanship and materials

on the repaired assembly for a 90 day period starting from the date of shipment of the re-

paired product from Datalogic or until the expiration of the original warranty period,

whichever is longer. Datalogic does not guarantee, and it is not responsible for, the mainte-

nance of, damage to, or loss of configurations, data, and applications on the repaired units

and at its sole discretion can return the units in the “factory default” configuration or with

any software or firmware update available at the time of the repair (other than the firmware

or software installed during the manufacture of the product). Customer accepts responsibil-

ity to maintain a back up copy of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer must notify Datalogic of

the claimed defect before the expiration of the applicable Warranty period and obtain from

Datalogic a return authorization number (RMA) for return of the product to a designated

Datalogic service center. If Datalogic determines Customer’s claim is valid, Datalogic will

repair or replace product without additional charge for parts and labor. Customer shall be

responsible for packaging and shipping the product to the designated Datalogic service cen-

ter, with shipping charges prepaid. Datalogic shall pay for the return of the product to Cus-

tomer if the shipment is to a location within the country in which the Datalogic service

center is located. Customer shall be responsible for paying all shipping charges, duties, taxes,

and any other charges for products returned to any other locations. Failure to follow the ap-

plicable RMA policy, may result in a processing fee. Customer shall be responsible for re-

turn shipment expenses for products which Datalogic, at its sole discretion, determines are

not defective or eligible for warranty repair.

Warranty Exclusions

The Datalogic Factory Warranty shall not apply to:

(i) any product which has been damaged, modified,

altered, repaired or upgraded by

other than Datalogic service personnel or its authorized representatives;

(ii) any claimed defect, failure or damage which D

atalogic determines was caused by

faulty operations, improper use, abuse, misuse, wear and tear, negligence, improper

storage or use of parts or accessories not approved or supplied by Datalogic;

(iii) any claimed defect or damage caused by the use of product with any other instru-

ment, equipment or apparatus;

(iv) any claimed defect or damage ca

used by the failure to provide proper maintenance,

including but not limited to cleaning the upper window in accordance with prod-

uct manual;

(v) any defect or damage caused by natural or man-made

disaster such as but not lim-

ited to fire, water damage, floods, other na

tural disasters, vandalism or abusive

events that would cause internal and external component damage or destruction of

the whole unit, consumable items;

(vi) any damage or malfunctioning caused by non-restoring action as for example firm-

ware or software upgrades, software or hardware reconfigurations etc.;

(vii) the replacement of upper windo

w/cartridge due to scratching, stains or other degra-

dation and/or

(viii) any consumable or equivalent

(e.g., cables, power supply, batteries, keypads, touch

screen, triggers etc.).

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Datalogic Touch TD1100 Manual

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