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Quick Reference Guide 17
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the
claimed defect before the expiration of the applicable Warranty period and obtain from Datalogic a
return authorization number (RMA) for return of the product to a designated Datalogic service cen-
ter. If Datalogic determines Customer’s claim is valid, Datalogic will repair or replace product without
additional charge for parts and labor. Customer shall be responsible for packaging and shipping the
product to the designated Datalogic service center, with shipping charges prepaid. Datalogic shall pay
for the return of the product to Customer if the shipment is to a location within the country in which
the Datalogic service center is located. Customer shall be responsible for paying all shipping charges,
duties, taxes, and any other charges for products returned to any other locations. Failure to follow
the applicable RMA policy, may result in a processing fee. Customer shall be responsible for return
shipment expenses for products which Datalogic, at its sole discretion, determines are not defective
or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or upgraded by other than
Datalogic service personnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was caused by faulty
operations, improper use, abuse, misuse, wear and tear, negligence, improper storage or use
of parts or accessories not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any other instrument,
equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide proper maintenance, includ-
ing but not limited to cleaning the upper window in accordance with product manual;
(v) any defect or damage caused by natural or man-made disaster such as but not limited to fire,
water damage, floods, other natural disasters, vandalism or abusive events that would cause
internal and external component damage or destruction of the whole unit, consumable
items;
(vi) any damage or malfunctioning caused by non-restoring action as for example firmware or
software upgrades, software or hardware reconfigurations etc.;
(vii) the replacement of upper window/cartridge due to scratching, stains or other degradation
and/or
(viii) any consumable or equivalent (e.g., cables, power supply, batteries, keypads, touch screen,
triggers etc.).
No Assignment
Customer may not assign or otherwise transfer its rights or obligations under this warranty except to
a purchaser or transferee of product. No attempted assignment or transfer in violation of this provi-
sion shall be valid or binding upon Datalogic.
DATALOGIC'S LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EX-
PRESS OR IMPLIED, ORAL OR WRITTEN, STATUTORY OR OTHERWISE, INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FIT-
NESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. DATALOGIC SHALL
NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY CUSTOMER ARISING FROM DE-
LAYS IN THE REPLACEMENT OR REPAIR OF PRODUCTS UNDER THE ABOVE. THE
REMEDY SET FORTH IN THIS WARRANTY STATEMENT IS THE CUSTOMER’S SOLE
AND EXCLUSIVE REMEDY FOR WARRANTY CLAIMS. UNDER NO CIRCUMSTANCES
WILL DATALOGIC BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOST
PROFITS, OR ANY INCIDENTAL, CONSEQUENTIAL IN-DIRECT, SPECIAL OR CON-
TINGENT DAMAGES REGARDLESS OF WHETHER DATALOGIC HAD ADVANCE NO-
TICE OF THE POSSIBILITY OF SUCH DAMAGES.
Risk of Loss
Customer shall bear risk of loss or damage for product in transit to Datalogic. Datalogic shall assume
risk of loss or damage for product in Datalogic’s possession. In the absence of specific written instruc-
tions for the return of product to Customer, Datalogic will select the carrier, but Datalogic shall not
thereby assume any liability in connection with the return shipment.
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