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6QuickScan
TM
i
Troubleshooting
Problem Possible Cause Possible Solutions
Nothing happens when
the scan button is
pulled.
No power to the
imager.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable connec-
tions are secure.
LED comes on, but bar-
code does not decode.
Imager not pro-
grammed for correct
barcode type.
Ensure imager is pro-
grammed to read the type
of barcode scanned. Refer
to the Product Reference
Guide (PRG) for more
information.
Barcode label is
unreadable.
Check the label to ensure
it is not defaced. Try scan-
ning another barcode
type.
Distance between
imager and barcode
is incorrect.
Move imager closer to or
further from the barcode.
Barcode reading ability
has degraded.
Scan Window has
become scratched or
contaminated with
dust.
Replace window as
instructed in this guide.
Barcode is decoded but
not transmitted to the
host.
Imager not pro-
grammed for the cor-
rect host type.
Scan the appropriate host
type barcode. Refer to the
Product Reference Guide
(PRG) for more informa-
tion.
NOTE
For detailed troubleshooting, refer
to the Product Reference Guide.
14


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