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16 Magellan
TM
9800i
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify
Datalogic of the claimed defect before the expiration of the applicable Warranty
period and obtain from Datalogic a return authorization number (RMA) for return
of the product to a designated Datalogic service center. If Datalogic determines
Customer’s claim is valid, Datalogic will repair or replace product without addi-
tional charge for parts and labor. Customer shall be responsible for packaging
and shipping the product to the designated Datalogic service center, with ship-
ping charges prepaid. Datalogic shall pay for the return of the product to Cus-
tomer if the shipment is to a location within the country in which the Datalogic
service center is located. Customer shall be responsible for paying all shipping
charges, duties, taxes, and any other charges for products returned to any other
locations. Failure to follow the applicable RMA policy, may result in a processing
fee. Customer shall be responsible for return shipment expenses for products
which Datalogic, at its sole discretion, determines are not defective or eligible for
warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized rep-
resentatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;
(iv) any claimed defect or damage caused by the failure to provide proper
maintenance, including but not limited to cleaning the upper window in
accordance with product manual;
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