Quick Reference Guide 17
Appendix C.
Warranty
Datalogic warrants to Customer that this product will be free from defects in materials and workman-
ship for a period of 1 year from product shipment.
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in material and work-
manship under normal and proper use. The liability of Datalogic under this warranty is limited to fur-
nishing the labor and parts necessary to remedy any defect covered by this warranty and restore the
product to its normal operating condition. Repair or replacement of product during the warranty does
not extend the original warranty term. Products are sold on the basis of specifications applicable at
the time of manufacture and Datalogic has no obligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Datalogic shall, at its
sole option repair or replace the product without additional charge for parts and labor, or credit or
refund the defective products duly returned to Datalogic. To perform repairs, Datalogic may use new
or reconditioned parts, components, subassemblies or products that have been tested as meeting
applicable specifications for equivalent new material and products. Customer will allow Datalogic to
scrap all parts removed from the repaired product. The warranty period shall extend from the date of
shipment from Datalogic for the duration published by Datalogic for the product at the time of pur-
chase (Warranty period). Datalogic warrants repaired hardware devices against defects in workman-
ship and materials on the repaired assembly for a 90 day period starting from the date of shipment of
the repaired product from Datalogic or until the expiration of the original warranty period, whichever is
longer. Datalogic does not guarantee, and it is not responsible for, the maintenance of, damage to, or
loss of configurations, data, and applications on the repaired units and at its sole discretion can return
the units in the “factory default” configuration or with any software or firmware update available at
the time of the repair (other than the firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the claimed
defect before the expiration of the applicable Warranty period and obtain from Datalogic a return
authorization number (RMA) for return of the product to a designated Datalogic service center. If Dat-
alogic determines Customer’s claim is valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packaging and shipping the product to
the designated Datalogic service center, with shipping charges prepaid. Datalogic shall pay for the
return of the product to Customer if the shipment is to a location within the country in which the Dat-
alogic service center is located. Customer shall be responsible for paying all shipping charges, duties,
taxes, and any other charges for products returned to any other locations. Failure to follow the appli-
cable RMA policy, may result in a processing fee. Customer shall be responsible for return shipment
expenses for products which Datalogic, at its sole discretion, determines are not defective or eligible
for warranty repair.
