Manual Datalogic Gryphon I GBT4100 (page 51 of 60) (English)

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WEEE Statement

Quick Reference Guide 47

Datalogic ADC Limited Factory Warranty

Warranty Coverage

Datalogic warrants to Customer that Datalogic's products will be free from defects in

materials and workmanship for a period of one year from product shipment.

Datalogic ADC (“Datalogic”) hardware products are warranted against defects in ma-

terial and workmanship under normal and proper use. The liability of Datalogic under

this warranty is limited to furnishing the labor and parts necessary to remedy any de-

fect covered by this warranty and restore the product to its normal operating condi-

tion. Repair or replacement of product during the warranty does not extend the

original warranty term. Products are sold on the basis of specifications applicable at

the time of manufacture and Datalogic has no obligation to modify or update products

once sold.

If Datalogic determines that a product has defects in material or workmanship, Data-

logic shall, at its sole option repair or replace the product without additional charge

for parts and labor, or credit or refund the defective products duly returned to Data-

logic. To perform repairs, Datalogic may use new or reconditioned parts, compo-

nents, subassemblies or products that have been tested as meeting applicable

specifications for equivalent new material and products. Customer will allow Datalog-

ic to scrap all parts removed from the repaired product. The warranty period shall ex-

tend from the date of shipment from Datalogic for the duration published by Datalogic

for the product at the time of purchase (Warranty period). Datalogic warrants repaired

hardware devices against defects in workmanship and materials on the repaired as-

sembly for a 90 day period starting from the date of shipment of the repaired product

from Datalogic or until the expiration of the original warranty period, whichever is lon-

ger. Datalogic does not guarantee, and it is not responsible for, the maintenance of,

damage to, or loss of configurations, data, and applications on the repaired units and

at its sole discretion can return the units in the “factory default” configuration or with

any software or firmware update available at the time of the repair (other than the

firmware or software installed during the manufacture of the product). Customer ac-

cepts responsibility to maintain a back up copy of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer must notify Datalog-

ic of the claimed defect before the expiration of the applicable Warranty period and

obtain from Datalogic a return authorization number (RMA) for return of the product

to a designated Datalogic service center. If Datalogic determines Customer’s claim is

valid, Datalogic will repair or replace product without additional charge for parts and

labor. Customer shall be responsible for packaging and shipping the product to the

designated Datalogic service center, with shipping charges prepaid. Datalogic shall

pay for the return of the product to Customer if the shipment is to a location within the

country in which the Datalogic service center is located. Customer shall be responsi-

ble for paying all shipping charges, duties, taxes, and any other charges for products

returned to any other locations. Failure to follow the applicable RMA policy, may re-

sult in a processing fee. Customer shall be responsible for return shipment expenses

for products which Datalogic, at its sole discretion, determines are not defective or

eligible for warranty repair.

Warranty Exclusions

The Datalogic Factory Warranty shall not apply to:

(i) any product which has been damaged, modified, altered, repaired or

upgraded by other than Datalogic service personnel or its authorized

representatives;

(ii) any claimed defect, failure or damage which Datalogic determines was

caused by faulty operations, improper use, abuse, misuse, wear and

tear, negligence, improper storage or use of parts or accessories not

approved or supplied by Datalogic;

(iii) any claimed defect or damage caused by the use of product with any

other instrument, equipment or apparatus;

(iv) any claimed defect or damage caused by the failure to provide proper

maintenance, including but not limited to cleaning the upper window in

accordance with product manual;

(v) any defect or damage caused by natural or man-made disaster such

as but not limited to fire, water damage, floods, other natural disasters,

vandalism or abusive events that would cause internal and external

component damage or destruction of the whole unit, consumable

items;

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Datalogic Gryphon I GBT4100 Manual

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