Manual Datalogic Gryphon CHR-GM40 (page 17 of 20) (English)

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Regulatory Information

Quick Reference Guide 13

Datalogic ADC Limited Factory Warranty

Warranty Coverage

Datalogic warrants to Customer that Datalogic's products will be free from defects in

materials and workmanship for a period of 3 years from product shipment. Datalogic

ADC (“Datalogic”) hardware products are warranted against defects in material and

workmanship under normal and proper use. The liability of Datalogic under this war-

ranty is limited to furnishing the labor and parts necessary to remedy any defect covered

by this warranty and restore the product to its normal operating condition. Repair or

replacement of product during the warranty does not extend the original warranty term.

Products are sold on the basis of specifications applicable at the time of manufacture

and Datalogic has no obligation to modify or update products once sold.

If Datalogic determines that a product has defects in material or workmanship, Data-

logic shall, at its sole option repair or replace the product without additional charge for

parts and labor, or credit or refund the defective products duly returned to Datalogic. To

perform repairs, Datalogic may use new or reconditioned parts, components, subassem-

blies or products that have been tested as meeting applicable specifications for equiva-

lent new material and products. Customer will allow Datalogic to scrap all parts removed

from the repaired product. The warranty period shall extend from the date of shipment

from Datalogic for the duration published by Datalogic for the product at the time of

purchase (Warranty period). Datalogic warrants repaired hardware devices against

defects in workmanship and materials on the repaired assembly for a 90 day period

starting from the date of shipment of the repaired product from Datalogic or until the

expiration of the original warranty period, whichever is longer. Datalogic does not guar-

antee, and it is not responsible for, the maintenance of, damage to, or loss of configura-

tions, data, and applications on the repaired units and at its sole discretion can return

the units in the “factory default” configuration or with any software or firmware update

available at the time of the repair (other than the firmware or software installed during

the manufacture of the product). Customer accepts responsibility to maintain a back up

copy of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer must notify Datalogic of

the claimed defect before the expiration of the applicable Warranty period and obtain

from Datalogic a return authorization number (RMA) for return of the product to a desig-

nated Datalogic service center. If Datalogic determines Customer’s claim is valid, Data-

logic will repair or replace product without additional charge for parts and labor.

Customer shall be responsible for packaging and shipping the product to the desig-

nated Datalogic service center, with shipping charges prepaid. Datalogic shall pay for

the return of the product to Customer if the shipment is to a location within the country

in which the Datalogic service center is located. Customer shall be responsible for pay-

ing all shipping charges, duties, taxes, and any other charges for products returned to

any other locations. Failure to follow the applicable RMA policy, may result in a process-

ing fee. Customer shall be responsible for return shipment expenses for products which

Datalogic, at its sole discretion, determines are not defective or eligible for warranty

repair.

Warranty Exclusions

The Datalogic Factory Warranty shall not apply to:

(i) any product which has been damaged, modified, altered, repaired or

upgraded by other than Datalogic service personnel or its authorized

representatives;

(ii) any claimed defect, failure or damage which Datalogic determines

was caused by faulty operations, improper use, abuse, misuse, wear

and tear, negligence, improper storage or use of parts or accessories

not approved or supplied by Datalogic;

(iii) any claimed defect or damage caused by the use of product with any

other instrument, equipment or apparatus;

(iv) any claimed defect or damage caused by the failure to provide proper

maintenance, including but not limited to cleaning the upper window

in accordance with product manual;

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Datalogic Gryphon CHR-GM40 Manual

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