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Troubleshooting
No. Fault Possible Cause Solutions
No power on
Dead Unit
Error in upgrade
Impossible to
recharge
Battery drained (The screen
has no further display after a
blink when pressing power on
button.)
The start interface stays on
the screen for long time
without changing.
No display of the screen, or
display on screen is frozen as
any button is pressed.
Dead or frozen during
upgrade, display on the
screen is frozen and no
button works.
During charging, the green
LED indicator of the device
has no light or no charging
sign displayed on the screen.
Please refer to the description of battery
charging in this manual, only use the
enclosed charger to charge the device.
Take out the battery,
then put it back, start
the devic
e again.
Press and hold the power on button for 5
seconds, then release it to power on.
This fault can only be fixed by the
manufacturer. Please return for repair.
If the charger is connected properly and
powered.
Charger is damaged.
Battery is damaged or full charged.
It is normal when the green LED is lit on but
the charging sign is not on the screen at the
same time during charging.
Take out the battery, then put it back, start
the device again.
Services
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