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FAQs
Please check the following before contacting the place of purchase.
Troubleshooting
Q: The dust/PM2.5 sensor seems to have poor sensitivity...
A:
Perform periodic cleaning of the dust/PM2.5 sensor as dirt on its lens can lead to
poor sensitivity.
Page 23
In addition, the response time of the dust/PM2.5 sensor depends on room size.
Make adjustments in accordance with the procedure for setting dust/PM2.5 sensor
sensitivity.
Page 21
The responsiveness of the dust/PM2.5 sensor may be poor during FAN setting
“Turbo” or when airow is high in AUTO FAN MODE or MOIST MODE.
The strong airow causes dust to be drawn into the air inlet before it can be
detected by the dust/PM2.5 sensor. This is normal (not a malfunction).
Dust/PM2.5 sensor
Q: Can the dust collection lter be cleaned?
A:
No. Do not attempt to clean it with a vacuum cleaner or water.
(Reduced performance of the dust collection lter may result)
Replace it if dirt buildup is severe.
Q: The dust collection lter easily turns black...
A:
The blackening does not affect dust collection performance. However, it can be
replaced if it is an issue.
Q: Can the deodorising lter be cleaned with water? Or should it be replaced?
A:
It cannot be cleaned with water.
(If water is used, the part will lose its shape and become unusable.)
If you have inadvertently washed it with water, contact the place of purchase.
Remove the deodorising lter unit from the main unit and vacuum off dust with a
vacuum cleaner.
It is not necessary to replace the lter.
If odour becomes an issue, leave the part in a shaded, breezy area. (about
1day)
Page 24
Q: No steam is visible during the Humidifying operation...
A:
No steam is visible because humidication is carried out by passing air through the humidifying lter and vaporising,
rather than by boiling water.
Q: Air emitted during the Humidifying operation feels cool...
A:
Emitted air is a little lower in temperature than the air drawn-in because heat in the air is consumed when the water
contained in the humidifying lter is vaporised.
Q: Humidication is in progress but ambient humidity is not rising...
A:
It may be difcult to raise the humidity depending on room size and conditions. Select the humidity setting (High) and
increase the airow rate.
Page 36
Dirt buildup on the humidifying lter can cause reduced performance. Perform periodic cleaning/maintenance.
Page 26
Q: Is it not necessary to replace the silver ion cartridge attached to the humidifying tray?
A:
The silver ion cartridge has a service life of 10 years.
Silver ion
cartridge
Provides
capacity for
slime-resistance
01_EN_3P595628-1B.indd 31 2020/04/17 15:49:13
32


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