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DISPLAY ERROR MESSAGE
Most problems are easily solved if you understand the cause.
Check the following list for problem before calling for service.
TROUBLE SHOOTING
Problem Cause Solution
Program does not
start.
Plug is loose or not plugged in. Insert plug tightly.
Power failure.
An interrupted program will be resumed when the
power return.
Loading door is not closed.
Check whether laundry is trapped in door.
Close the loading door. (a click should be heard)
Program is not selected. Select the desired program.
Start/Hold button is not pressed. Press the Start/Hold button.
Water dose not
enter the washing
machine.
Water tap is not turned on. Turn the water tap on.
Inlet hose is kinked or folded. Straighten the inlet hose.
Filters is blocked in water inlet filter. Clean the water inlet filter.
Washing machine is
not drain.
Drain hose is kinked or clogged. Straighten and clean the drain hose.
Pump filter is clogged. Clean the pump filter.
Washing machine is
not spin.
The amount of laundry is too small.
Add the laundry to balance.
And repeat the Spin cycle.
The laundry is unbalanced.
Rearrange the laundry. And repeat the Spin cycle.
If articles of heavy clothing (e.g. bath robe) are
loaded, washing machine may skip or stop the spin
cycle.
Spin result is
unsatisfactory.
Drain hose is placed over 1m above the
floor.
Place the drain hose under 1m above the floor.
Foam come out of
the detergent case.
Too much detergent or unsuitable
detergent used.
Repeat the Rinse cycle.
Serious noise and
vibration.
Transit bolts are not removed. Remove the transit bolts.
Washing machine is installed on uneven
floor.
Reinstall washing machine on even floor.
Washing machine is not leveled.
Adjust the level of washing machine using
adjustable legs.
MESSAGE
ERROR CAUSE SOLUTION
IE
WATER
INLET
ERROR
The water tap is closed. Open the water tap.
The filter of the valve inlet is clogged. Clean the filter of the valve inlet.
The valve inlet is an inferior product or broke down. Change the valve inlet.
The water level sensor (sensor pressure) is an inferior
product or broke down.
Change the water level sensor
(sensor pressure).
The drain motor works during water supply. Change the drain motor.
The PCB ASS’Y does not check the water level. Change the PCB ASS’Y.
OE
DRAIN
ERROR
The drain hose is kinked or clogged. Clean and straighten the drain hose.
The drain motor is an inferior product. Change the drain motor.
The valve inlet works during drain. Change the valve inlet.
The water level sensor is an inferior product. Change the water level sensor.
The PCB ASS’Y does not check the water level. Change the PCB ASS’Y.
UE
UNBALANCE
ERROR
The laundry is concentrated to one side of the drum
during spin.
Rearrange the laundry.
LE
DOOR OPEN
ERROR
The Start/Hold button is pressed while the door is
opened.
Close the door.
.
The switch door lock is an inferior product. Change the switch door lock.
The PCB ASS’Y does not check the door lock. Change the PCB ASS’Y.
DWD-NP122'S(영)_CUTA.indd 17 15. 3. 5. 오후 5:19
17


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