91
(10/11/04)
The Licensor’s sole obligation shall be to replace the non-conforming Software (or defective
media) with software that substantially conforms to the Licensor’s functional specifications
for the Software or to refund the purchase price for the Software at Verizon Online’s sole
discretion. The replacement Software is provided only to the original Customer and is sub-
ject to the terms and conditions of the license granted by the Licensor for the Software.
Software will be warranted for the Software Warranty Period set forth above from the date the
replacement Software is returned to Customer. If a material non-conformance is incapable
of correction, or if Verizon Online determines in its sole discretion that it is not practical to
replace the non-conforming Software, the price paid by the Customer for the non-conforming
Software will be refunded by Verizon Online; provided that the non-conforming Software (and
all copies thereof) is returned to Verizon Online. The license granted respecting any Software
for which a refund is given automatically terminates. Non-Applicability of Warranty: The
Limited Warranty provided hereunder for hardware and software Product will not be applied
to and does not cover any Product not purchased directly through and from Verizon Online.
Submitting a Claim: Customer may return the Product to Verizon Online based on its return
policy. In case the return policy period has expired and Product is within the Warranty Period,
Customer shall submit a claim to Verizon Online as outlined below, provided that only Cus-
tomer may submit a claim:
• Customer must submit with the Product as part of the claim a written description of the
hardware defect or Software non-conformance in sufficient detail to allow Verizon Online to
confirm the same.
• Customer must obtain a Return Authorization (“RA”) number from Verizon Online and, if
requested, provide written proof of purchase of Product (such as a copy of the dated purchase
invoice of the Product) before the warranty service is provided.
• Upon Customer’s request, Verizon Online will provide Customer with an RA and postage-
paid package for the original Product under warranty. No Cash on Delivery (“COD”) returns
are allowed.
• After an RA number is issued, the defective Product must be packaged securely in the
provided packing material, original or other suitable shipping package, to ensure that it will
not be damaged in transit, and the RA number must be prominently marked on the outside
of the package. All accessories and manuals must be included in the shipping package,
such as the power cord and Ethernet cable.
VDI-624
3/17/05
