This chapter provides solutions to problems that can occur during the installation and operation of the DHP-W310AV. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows® XP. If you have a dierent operating system, the screenshots on your
computer will look similar to the following examples.)
1. Why am I unable to access the web-based conguration utility?
When entering the IP address of the D-Link DHP-W310AV (192.168.0.50), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in from the factory. Your computer must be on the same IP subnet to connect to the
web-based utility. You may also enter http://dlinkapWXYZ.local. (on the Wi-Fi Conguration Card) instead of the IP address.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 7.0 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8.0 and higher
- Apple Safari 4.0 and higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect
to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows® XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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