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53D-Link DCS-936L User Manual
Section 4 - Troubleshooting
Troubleshooting
1. Why is the camera view hazy or bright when using night vision mode?
The IR night vision lights on your camera may be reecting o of a nearby surface or window. Try repositioning your camera to avoid reections
or glare.
2. What can I do if I forget my camera password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the Reset button for at least 10 seconds while your camera is plugged in.
3. What can I do if my camera is not working correctly?
First, reset the camera and try setting the camera up again.
To make sure your hardware is installed correctly, make sure that:
the power LED is solid green
your Internet connection is working
your routers LAN & WAN connections are working
your router supports UPNP
your camera is on the same network as your mobile device
both your mobile device and camera have a working Internet connection
If your camera is still not working, check your router and make sure it has the latest rmware.
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