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52D-Link DAP-1610 User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1610. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the AC1200 Wi-Fi Range Extender (dlinkap.local for example), you are not connecting to a website
nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer
must be on the same IP subnet to connect to the web-based utility.
Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 9 or later
• Firefox 20.0 or later
• Safari 5.1 or later
• Google Chrome 25.0 or later
Make sure that you are connected to the same wireless network which is listed on the base of the DAP-1610. If you have an active
wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, as this may
eliminate possible conicts from having two simultaneous connections on the same computer.
Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows® XP rewall may block access to the conguration pages. Check the help les included with your
rewall software for more information on disabling or conguring it.
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