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Fax-Support
Damit wir Ihre technischen Fragen so schnell wie möglich beantworten können,
senden Sie diese bitte an folgende Faxnummer: (886) 2-8667-1467.
Hinweis:Nur registrierte Benutzer erhalten technischen Support. Geben Sie also den
Produktschlüssel (auf der CD-Hülle) beim, Besuch unserer Websites bzw. in Ihrem
Fax an.
Telefonischer Support
Die Mitarbeiter der Support-Hotline von Cyberlink freuen sich auf Ihren Anruf:
(886) 2-8667-1298
Außer an Feiertagen können Sie die Hotline von Montag bis Freitag in der Zeit von 9
bis 17 Uhr taiwanesischer Zeit (MEZ + 7h) erreichen. Schalten Sie Ihren Computer
ein und halten Sie folgende Informationen bereit, wenn Sie beim Support anrufen:
Ihren registrierten CD-Schlüssel
die Produktversion
die Version Ihres Windows-Betriebssystems
Hardwaretypen (Capture-, Audio- und Grafikkarte) sowie deren technische
Daten
angezeigte Warnmeldungen
eine detaillierte Beschreibung des Problems und der Situation, in der es auftrat
Hinweis:Nur registrierte Benutzer können technischen Support erhalten. Halten Sie deshalb
Ihre CD-Hülle bei einem Anruf bereit.
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