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62
Safety
1) Only available in certain countries.
If the emergency coordination centre's ques-
tions are not answered, the corresponding as-
sistance measures are implemented.
The person on the other end of the line uses
the language of the country in which you are
driving.
Starting an emergency call manually
Press and hold the emergency call button
for a few seconds 1. The emergency call is
activated and a voice connection is established
with the emergency coordination centre.
If you press the emergency call button inadver-
tently, hang up the call immediately:
Press the emergency call button again until
the control light stays green.
Integrated battery
The integrated battery ensures that the emer-
gency call system (eCall) remains available for
some time even if the 12-volt battery has been
disconnected or has failed.
If the integrated battery discharges or is de-
fective, a message stating this is displayed on
the instrument cluster display. Go to a special-
ised workshop and ask for the battery to be
replaced.
EDR data transmission ›››page328
When an emergency call is made, the legally
required data is transmitted to the emergency
coordination centre so that the necessary as-
sistance measures can be determined.
Vehicle location data is continuously overwrit-
ten. This means that the vehicle is not subject
to permanent monitoring.
The data related to the emergency call is only
processed to ensure the correct operation of
the emergency call system (eCall). The system
will automatically delete the data related to the
call a few hours after the call is activated.
The sent data includes:
The vehicle's current position at the time the
emergency call is activated.
Vehicle identication number (VIN)
Type of vehicle and type of drive.
Type of activation (automatic or manual).
Type of call.
Direction in which the vehicle was travelling
at the time the emergency call was activated.
Moment of the collision.
Estimated number of vehicle occupants.
Situations in which the emergency call serv-
ice may be restricted
The emergency call is made from an area
with weak or no mobile and GPS signal, as well
as e.g. tunnels, between very tall buildings, ga-
rages, underground walkways, mountains and
valleys.
The components of the vehicle required for
the emergency phone call are damaged or do
not get enough power.
In some countries, the emergency call serv-
ice may not be available and depending on the
location of the vehicle, the control lamp LEDs,
and even the operation of the dierent types
of calls, could have a specic behaviour.
Assistance call1)
With the breakdown call you can directly re-
quest specialised help in the event of a break-
down.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information call1)
With a information call, a call is placed to the
customer care service of SEAT.S.A.
64


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