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CHECK BEFORE ASKING
FOR SERVICE
If there is a problem with your cooker, check the following details before requesting service to your dealer.
Sometimes the cooker may not operate as desired if used incorrectly.
Case
When the rice is not cooked.
When the rice is not well
cooked.
Rice is too watery or stiff.
Check points
“Pressure Cook/Turbo” button is pressed?
Is there power cut while in cooking?
Did you use the measuring cup for the rice?
Did you put proper amount of water?
Did you rinse the rice before cooking?
Did you put rice in water for a long time?
Is the rice old or dry?
Is the menu selected correctly?
Did you properly measure water?
Did you open the top cover before
cooking was finished?
Do the following
Press the “Pressure Cook/Turbo” button
once. And check “ ”sign on the display.
Re-press the “Pressure Cook/Turbo” button.
Refer to page 15~16
Add water about half the notch and then cook.
Bean (other grains)is half
cooked.
Is been (other grains) too dry?
Soak or steam beans and other grains before
cooking in the pressure cooker in order to avoid
partially cooked beans or grains. Beans should
be soaked for -2-minutes or steamed for-2-
minutes prior to cooking, depending on your
taste.
Select the correct menu.
Properly measure water.
Open the top cover after cooking finished
When the water overflows.
Did you use the measuring cup?
Did you use proper amount of water?
Is the menu selected correctly?
Refer to page 15~16
When you smell odors while
warming.
If “ ” sign is appears.
Did you close the top cover?
Please check it the power cord is plugged.
Did it warm over 12 hours?
Is there any other substance such as rice
scoop or cold rice?
Is been (other grains) too dry?
Select the correct menu.
Properly measure water.
Open the top cover after cooking finished
It shows on the display when pressing
“Start” button again, or when the cooking
has finished and you've never ever open
turned the handle to “Unlock”
It can be solved by turning handle to “Unlock” and
then turn to “Lock”
Alarm sounds or reheating does
not work while keeping warm
Is been (other grains) too dry?
Mount detachable cover(Refer to page 10)
When the NFC function is
not operated
Does “SMART” appear on the control
panel of your rice cooker?
Does your Smart Phone have the NFC
(Near field communication) function?
Please check your Smart Phone Manual to find out
whether your phone has the NFC function or not.
This NFC function only supports android 2.3.3 and
above
“ ”
Signs show up.
“ ” Signs show up.
Temperature sensor or fan motor does
not work properly.
Unplug the power cord and call the Service center.
Warming passed time mark
blinks during keeping warm.
24 hours has not passed yet after Keeping
warm
This function alarms if the rice remained warm for
more than 24 hours.
Rice has gotten cold or a lot of
water flow during Keeping warm
Keeping warm was set in “Sleeping” mode
Keep warm after cancelling or setting “Sleep
Keeping Warm” mode depending on the necessity.
“ ” sign shows up
Detachable cover is not mounted
Mount detachable cover(Refer to page 10)
If “ ” sign is displayed continuously even
though you already installed detachable cover,
please contact customer service.
