Manual Cruise TV DBS-30500 Mobile (page 19 of 26) (English)

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6. Troubleshooting

Error conditions are indicated by a fast flashing Status light on the ACU’s front panel. Table 2

describes these error conditions and possible solutions for each.

Table 2. Errors and Possible Solutions

Symptom Cause Possible Solution

Status light flashing fast

and the receiver is off or is

not displaying a message.

The antenna is not

moving.

The satellite receiver is not

responding correctly, if at

all, to the ACU’s command

and status requests.

Make sure the satellite receiver is

plugged in to a working outlet.

Make sure the communications

cable is plugged into the ACU and

the satellite receiver.

Status light flashing fast

and the receiver’s on-

screen display shows “Cal

Error” *. The antenna is

not moving.

Unable to calibrate either

the azimuth or elevation

axis. Unable to reach the

limit switch or the limit

switch did not make

contact.

Make sure there is nothing

preventing the antenna from

moving through its full range of

motion, such as ropes, structures

or stowed objects.

Status light flashing fast

and the receiver’s on-

screen display shows

“Acquire Error” *. The

antenna is not moving.

Unable to locate a satellite

signal within ±5 degrees of

the specified elevation.

Make sure the correct elevation

angle has been entered into the

ACU’s Elevation Angle Selector.

Status light flashing fast

and the receiver’s on-

screen display shows

“Stow Error” *. The

antenna is not moving.

Unable to place the

antenna into the stow

position. Either the azimuth

or elevation limit switch did

not engage.

Turn off the power at the ACU,

then turn it back on. Place the

DBS-3200 into stow. If the

problem persists, contact your

dealer for service information.

Status light flashing fast

and the receiver’s on-

screen display shows “Bad

EL Angle” *. The antenna

is not moving.

The value entered on the

Elevation Angle Selector is

invalid.

Enter a correct elevation angle on

the Elevation Angle Selector (10°

to 65°). Toggle the Stow/View

switch to the Stow position and

then back to the View position.

The antenna will deploy normally

and locate the satellite signal.

See “Entering Satellite Elevation”

for more details.

*NOTE: No error messages will be displayed if antenna is used in semi-automatic mode.

All error conditions except the “Stow Error” can be canceled by placing the DBS-30500 into stow. If

you have a problem or question about your system, contact your Authorized Cruise TV Dealer or

contact Cruise TV Technical Support directly by calling 1-877-845-8750.

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Cruise TV DBS-30500 Mobile Manual

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