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36 CroozerDog20-ENG-11-19
Dealers
What conditions must be met to make use of the war-
ranty?
Warranty claims must be accompanied by the original
sales receipt with the date of purchase, as well as the
bicycle trailer.
This manufacturer’s warranty covers only one customer.
The “customer” is the natural person who owns the bicycle
trailer. Persons who purchased the bicycle trailer in order
to resell it or use it in the context of any commercial or
self-employed professional activity are not considered the
customer in the sense of this warranty.
Rights under consumer law
This coverage operates alongside and in addition to your
statutory rights under consumer law (warranty and product
liability). These statutory rights, which in some cases may
be more favourable to you as the purchaser, are not af-
fected by this warranty. In addition, our warranty does not
affect your rights (as the customer) against the seller from
whom you purchased the product.
Warranty exclusions
This warranty shall not apply to defects caused by im-
proper assembly or installation, improper use, overloading
or catastrophic damage which are not the fault of Croozer
GmbH, nor does it extend to incidental or consequential
damages.
Furthermore, it does not apply to defects caused by
ordinary wear and tear or to cuts, tears, scratches or other
damages that occur after delivery as a result of impacts,
accidents or the chewing behaviour of the canine passen-
ger.
The warranty shall not apply to Croozer bicycle trailers
that have been improperly stored, improperly modied or
cleaned with improper cleaning methods or agents.
The warranty shall also not apply to damages caused by
repair work that was not authorised by Croozer GmbH.
Please read and observe the installation, assembly, us-
age, care and maintenance instructions provided in this
owner’s manual. Failure to observe these instructions
could result in faulty operation, material damage and/or
increased wear.
How to reach us in the case of a warranty claim
If you notice any issues with your Croozer, contact the
dealer from whom you purchased your Croozer. The dealer
will either help you directly or forward your claim to us. In
order to process your claim, we – and/or your dealer – will
need the original sales receipt, the serial number of your
bicycle trailer and, in the case of a warranty claim, the
Croozer bicycle trailer.
You can nd the serial number on the frame inside the
trailer by detaching the interior-protection insert on the left
side.
Dealers
A list of authorised dealers in your area can be found on
the Croozer website: www.croozer.com
38


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