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Croozer Cargo - 2020 Manual

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28 CroozerCargo20-ENG-9-19
Warranty
Warranty
In addition to the statutory warranty under the contract
of sale, Croozer GmbH, Cologne, extends to the end
customer the following manufacturer’s warranty for its
“Croozer Cargo” bicycle trailers, subject to the conditions
set forth below.
Our warranty applies to defects in materials or workman-
ship of the safety frame of our “Croozer Cargo” bicycle
trailers. The safety frame is shown in black in the illustra-
tion on the right. The warranty period is 10 years from the
date of purchase of the respective Croozer by the original
purchaser.
Warranty claims must be accompanied by the sales receipt
with the date of purchase, as well as the Croozer itself.
Furthermore, starting with the 2020 model year of our
Croozer Cargo bicycle trailers, we also offer an extended
manufacturer’s warranty that applies to defects in the ma-
terials or workmanship of the cover, fabric body, wheels,
hitch arm and hitch. This warranty applies in addition to
the statutory warranty. The warranty period for the afore-
mentioned models and specied components is 3 years
from the date of original purchase of the respective bicycle
trailer. The warranty period begins on the date of purchase.
What happens in the case of a warranty claim?
In the case of a warranty claim, Croozer will inspect the
bicycle trailer and determine whether the claim is covered
by the warranty.
If the claim is determined to be valid, then Croozer will,
at its own discretion, repair the bicycle trailer, replace it
with an equivalent product, reimburse the buyer for the
purchase price or provide the buyer with a new Croozer
bicycle trailer.
What conditions must be met to make use of the war-
ranty?
Warranty claims must be accompanied by the original
sales receipt with the date of purchase, as well as the
bicycle trailer.
This manufacturer’s warranty covers only one customer.
The “customer” is the natural person who owns the bicycle
trailer. Persons who purchased the bicycle trailer in order
to resell it or use it in the context of any commercial or
self-employed professional activity are not considered the
customer in the sense of this warranty.
Rights under consumer law
This coverage operates alongside and in addition to your
statutory rights under consumer law (warranty and product
liability). These statutory rights, which in some cases may
be more favourable to you as the purchaser, are not af-
fected by this warranty. In addition, our warranty does not
affect your rights (as the customer) against the seller from
whom you purchased the product.
Warranty exclusions
This warranty shall not apply to defects caused by im-
proper assembly or installation, improper use, overloading
or catastrophic damage which are not the fault of Croozer
GmbH, nor does it extend to incidental or consequential
damages.
… 30


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